Workshop Technician - Service

Rotork•Rochester, NY

1d•Onsite

About The Position

Role Purpose Repair actuators and resolve customer issues in relation to Rotork products using mechanical & electrical experience, an understanding of actuation/automation and strong problem-solving skills. Based primarily in our workshop but maybe required to support Field Service staff in the field from time to time.

Requirements

Trade certificate or technical diploma – can be through education and experience working with live electrical equipment.
Formal electrical training highly preferred
3-5 years of related experience in industrial maintenance/automation/flow control
Able to read and understand electrical, pneumatic, and hydraulic schematics.
Must be physically fit to work with: Weight up to 75lbs, heights up to 100ft, and Confined space Long periods of standing with repeated bending, crouching, and twisting

Nice To Haves

Actuation, instrumentation, and valve experience is preferred; detailed knowledge of actuators, especially Rotork, is an asset.
Working knowledge of Microsoft Office.
Professional manner and ability to provide excellent customer service.

Responsibilities

Shop Service Assess each actuator based on the reported severity of the problem, and/or a visual & manual inspection.
Provide a quote estimating labor, required parts and completion date.
Perform electrical and mechanical troubleshooting to identify issues.
Upon receipt of PO, schedule repair tasks appropriately to meet completion date.
Repair the actuator including function testing, cleaning, and re-painting as required.
Communication any changes or issues to the Service Supervisor immediately.
Production Prepare for production by locating and compiling all required components and performing a visual inspection.
Assemble components together in accordance with engineering drawings and standard operating procedures.
Upon completion of assembly, test and set-up actuator as needed included setting open and close limits, enabling safety features and resetting data loggers.
Record assembly and test results and report any problems encountered and actions taken.
Administration & Training Ensures job reports are completed on site and a copy handed to the customer.
Ensures timely entry/submittal (in line with the relevant KPI) of job reports and time sheets to the Service Coordinator for invoicing to the customer.
Ensures all safety training tickets/certifications are current and up to date before they expire.
Maintains PPE inspection log to ensure all PPE is current and in suitable condition.