Workplace Solutions Coordinator - Reception

Clark Construction Group, LLC • McLean, VA

21h • Onsite

About The Position

As a Workplace Solutions Coordinator, you will be the first point of contact for our Clark employees, clients, and visitors. You will manage the front desk, including directing phone calls and greeting visitors. Multitasking and managing workload in a fast-paced environment are essential for this position.

Requirements

• HS Diploma
• High level of professionalism with a good executive presence
• High level of energy and passion for hospitality, creating engaging dynamic guest experiences
• Minimum of 3 years hospitality or customer service experience in hotel, restaurant, conference services & event management or corporate functions setting
• Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services.
• Ability to manage relationships with internal leadership
• Excellent customer service skills
• Willingness and aptitude to learn new skills
• Demonstrated teamwork and collaboration in a professional setting
• Great communication skills (written and oral)
• Great organizational, multi-tasking, and time-management skills
• Responsive, flexible, adaptable
• Great interpersonal skills
• Comfortable with technology
• Critical thinking and problem-solving skills
• Proactive, self-starter
• Forward thinking
• Seeks out challenges and opportunities to grow
• Applicants must be currently authorized to work in the US on a full-time basis in order to be considered.

Responsibilities

• Serve as the first point of contact for the Clark workplace experience by creating and managing a welcoming and safe reception area, client-facing conference room, and guest refreshment center.
• Responsible for McLean Office visitor management.
• Greet clients, visitors, and guests; determine the purpose of each person's visit and direct or escort them to the appropriate location.
• Manage main phone line; answer, screen, and forward incoming phone calls.
• Accept catering orders and contact appropriate parties.
• Support staff with conference room coordination and troubleshooting reservation requests.
• Manage Executive conference calendars (Cornerstone and The Park).
• External coordination of Brookfield/CBRE properties: Support calendar requests, ensure property management approval, assist employees with logistics such as COI’s, amenity agreements, room set up/clean up, special requests, and parking validations.
• Administer parking validations for Bethesda and McLean offices.
• Process payments in our Coupa procurement system and support Workplace with vendor payment issues.
• Manage expense reclassification program for Workplace Solutions cost centers: Including but not limited to UPS, Grubhub, McLean parking validations, Bethesda monthly parking, Bethesda parking validations, DC parking, and overtime HVAC.
• Serve as the first POC for employee workplace tickets, including the building’s maintenance request system: Support employee requests for Amazon and Uline orders, badge support, etc.
• Liaise with the building engineers for requests such as temperature changes, carpet cleaning, janitorial requests, broken blinds, etc.
• Support Workplace Director with monthly expense reporting.
• Manage baby basket program at a national level.
• Workplace System Administration: UPS, Grubhub, Amazon: Create accounts for both jobsites and corporate accounts Reclass (invoices are at a national level) Troubleshoot (pull invoices, find shipping history, reset passwords, etc.) Audit to delete former employees/users
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees