Workplace Services Coordinator II

UKG•Lowell, MA

6d•Onsite

About The Position

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Workplace Services Coordinator II – Lowell, MA • Serve as the first point of contact for employees, visitors, and customers and provides a warm, professional greeting while directing individuals appropriately. • Answer, screen, and route incoming phone calls in a courteous and efficient manner, ensuring accurate message handling and timely follow-up. • Manage front desk operations to ensure a positive, welcoming, clean and organized workplace experience at all times. • Monitor and maintain front-of-house areas to ensure spaces remain professional, organized, and guest-ready. • Coordinate and book high-demand, large conference rooms, ensuring accurate setup and availability. • Act as a building concierge by assisting employees and guests with general inquiries, wayfinding, meeting logistics, and workplace resources. • Partner with internal teams such as Workplace Services, IT, and Security to support daily office operations and visitor needs. • Create and manage digital lobby display signs to ensure they remain current and within brand guidelines. • Update team SharePoint site, create Microsoft Forms or SignUp Genius pages as needed. • Support Workplace Events team with reporting/data needs, quarterly. • Manage p-card reconciliation for WPS Director and complete expense reports as needed. • Support additional administrative and reception-related tasks as needed to ensure smooth and efficient workplace operations.

Requirements

Has at least two years of experience in a corporate environment
Proficient with Microsoft Office programs (specifically Excel, Word, SharePoint and PowerPoint), tech savvy, and have experience in social collaboration, design tools
Advanced interpersonal skills: able to manage multiple projects, solve problems, exhibit excellent organizational abilities, is a self-starter, and has strong attention to detail

Nice To Haves

Degree in Communications, Events Management, Hospitality are a plus
Highly personable and able to work well across various teams
Highly resourceful team-player, with ability to pivot in order to be effective independently
Demonstrate excellent verbal and written communication skills
Demonstrated ability to achieve performance goals and meet deadlines in a fast-paced environment

Responsibilities

Serve as the first point of contact for employees, visitors, and customers and provides a warm, professional greeting while directing individuals appropriately.
Answer, screen, and route incoming phone calls in a courteous and efficient manner, ensuring accurate message handling and timely follow-up.
Manage front desk operations to ensure a positive, welcoming, clean and organized workplace experience at all times.
Monitor and maintain front-of-house areas to ensure spaces remain professional, organized, and guest-ready.
Coordinate and book high-demand, large conference rooms, ensuring accurate setup and availability.
Act as a building concierge by assisting employees and guests with general inquiries, wayfinding, meeting logistics, and workplace resources.
Partner with internal teams such as Workplace Services, IT, and Security to support daily office operations and visitor needs.
Create and manage digital lobby display signs to ensure they remain current and within brand guidelines.
Update team SharePoint site, create Microsoft Forms or SignUp Genius pages as needed.
Support Workplace Events team with reporting/data needs, quarterly.
Manage p-card reconciliation for WPS Director and complete expense reports as needed.
Support additional administrative and reception-related tasks as needed to ensure smooth and efficient workplace operations.