Workplace Receptionist - Baltimore, MD

CBRE•Baltimore, MD

25d

About The Position

About the Role: As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: Receive and direct incoming calls to appropriate personnel and voicemail. Make a memorable first impression by answering the telephone in a professional manner. Greet clients, applicants, and visitors upon arrival with a friendly and welcoming demeanor and escort visitors to the proper location. Issue visitor passes and follow security protocols serving as the first point of contact for all those entering the facility. Schedule and prepare meeting and conference rooms. This includes room setup and reset, pre-checking meeting rooms and event spaces and request building and housekeeping services as needed. Perform general clerical duties including distributing office mail and packages and ordering office supplies. Track incoming and outgoing packages, mail, and freight deliveries and arrange courier or messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc. Use existing procedures to solve problems while exercising discretion. Positively impact hospitality initiatives through execution of clearly defined duties and SOPs. Deliver strong and consistent performance by following defined procedures and processes under close supervision and guidance

Responsibilities

Receive and direct incoming calls to appropriate personnel and voicemail.
Make a memorable first impression by answering the telephone in a professional manner.
Greet clients, applicants, and visitors upon arrival with a friendly and welcoming demeanor and escort visitors to the proper location.
Issue visitor passes and follow security protocols serving as the first point of contact for all those entering the facility.
Schedule and prepare meeting and conference rooms.
This includes room setup and reset, pre-checking meeting rooms and event spaces and request building and housekeeping services as needed.
Perform general clerical duties including distributing office mail and packages and ordering office supplies.
Track incoming and outgoing packages, mail, and freight deliveries and arrange courier or messenger service as needed.
Arrange hospitality services for guests such as transportation, tickets, reservations, etc.
Use existing procedures to solve problems while exercising discretion.
Positively impact hospitality initiatives through execution of clearly defined duties and SOPs.
Deliver strong and consistent performance by following defined procedures and processes under close supervision and guidance