Workplace Operations Coordinator

Ellis Porter • Troy, MI

21d • Onsite

About The Position

As a Workplace Operations Coordinator, you will play a key role in supporting the Director of Operations to ensure the seamless day-to-day management of Ellis Porter's facilities, equipment, and vendor relationships. You’ll help maintain an efficient, safe, and professional environment that enables attorneys and staff to focus on delivering outstanding client service. This is an exciting opportunity to contribute to the success of a large, rapidly growing immigration law firm where operational excellence and people-centered support drive everything we do. This position will be based on-site at our Troy, MI office, with frequent travel to our Ann Arbor, MI office required. A hybrid work schedule may be available following completion of training.

Requirements

• Associate or bachelor’s degree in Business Administration, Facilities Management, or a related field (preferred).
• 2+ years of experience in office operations, vendor management, facilities coordination, or administrative support (experience in a legal or professional services environment a plus)
• Excellent organizational, documentation, and project coordination skills with attention to detail and accuracy
• Proficiency in Microsoft 365 applications (Outlook, Excel, Teams, SharePoint)
• Strong interpersonal and communication skills with the ability to collaborate effectively across all levels of the organization
• Proven ability to manage multiple priorities, resolve issues resourcefully, and maintain composure in a fast-paced environment
• Sound judgment, professionalism, and discretion in handling confidential or personnel-related information
• Basic understanding of IT and network infrastructure, with the ability to coordinate effectively with technical teams and vendors
• High adaptability and initiative with a proactive mindset to anticipate needs and propose process enhancements
• Commitment to operational efficiency, continuous improvement, and supporting an inclusive and collaborative workplace

Nice To Haves

• experience in a legal or professional services environment a plus
• Associate or bachelor’s degree in Business Administration, Facilities Management, or a related field (preferred).

Responsibilities

• Support the Director of Operations with daily oversight of office facilities, including maintenance scheduling, workspace organization, and modernization initiatives
• Monitor and track office repairs, maintenance requests, and preventive maintenance schedules to ensure a safe and functional workplace
• Manage office supply inventory, equipment orders, replacements, and vendor relationships to maintain efficient operations
• Serve as the primary point of contact for facilities-related concerns from staff, coordinating with building management and other external partners for resolution
• Partner with the IT team and Managed Service Provider (MSP) to coordinate infrastructure projects, device placements, and cabling needs
• Assist in office-related budgeting, expense tracking, invoice processing, and asset management, including preparation for personal property tax reporting
• Support office moves, workstation setups, and space utilization initiatives to align with firm growth and modernization efforts
• Track vendor performance using scorecards and action plans to ensure quality and accountability.
• Monitor and enhance the front desk and visitor experience through best practice checklists, signage reviews, and regular process improvements
• Contribute to firmwide operational initiatives such as emergency preparedness planning, sustainability programs, vendor evaluations, and workplace safety
• Participate in cross-departmental projects, events, and initiatives that advance the firm’s operational goals

Benefits

• Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy
• Casual attire, plenty of free food, and regular opportunities for exposure to international cuisine and culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree