Workplace Experience & Technology Lead

INTERACTIVE ADVERTISING BUREAU, INC.•New York, NY

About The Position

At IAB, the workplace isn’t just an office — it’s an experience. We’re looking for a Workplace Experience & Technology Lead who takes pride in creating environments that are seamless, reliable, and people-first. This role sits at the intersection of office operations, facilities management, and end-user technology, ensuring our teams have everything they need to do their best work — every day. If you’re someone who thrives on ownership, loves solving problems before they become problems, and believes that great workplace experiences are built through intention, systems, and care — this role was built for you.

Requirements

You bring 5+ years of experience across facilities management, workplace operations, IT support, or a blended role
You’re passionate about creating great work environments and equally energized by preventive maintenance and systems thinking
You’re a proactive problem-solver who sees risks early and takes initiative
You’re customer-focused and know how to balance employee needs with operational realities
You’re experienced with HVAC systems, plumbing, electrical, and building infrastructure
You’re cost-savvy and comfortable managing budgets, contracts, and vendors
You’re highly organized, process-driven, and rely on checklists, documentation, and planning
You communicate clearly and confidently with people at all levels
You thrive in fast-paced, evolving environments and stay calm under pressure
You’re proficient in Microsoft Office (Excel, Word, PowerPoint)
You hold yourself to a high standard of accountability, integrity, and consistency
You have a bachelor’s degree and at least two years of documented HVAC or electrical journeyman-level experience

Responsibilities

Serve as the primary owner of the office environment, proactively identifying and resolving issues before they disrupt work
Ensure continuous operation of all building systems including HVAC, security, plumbing, fire/life safety, and electrical
Partner with building management and vendors to maintain a clean, safe, functional, and welcoming office
Manage office supplies, furniture, inventory, mail, and package logistics
Support office moves, space planning, desk reconfigurations, and workplace improvements
Assist with health, safety, and emergency preparedness initiatives
Provide first-line, hands-on IT support for laptops, desktops, peripherals, printers, and mobile devices
Troubleshoot hardware, software, OS, and basic network issues (in-person and remote)
Own onboarding and off-boarding technology setup, access, and equipment recovery
Maintain IT asset inventory, documentation, and software licensing
Manage user access, permissions, and basic system administration
Support AV and conference room technology
Escalate complex issues to Operations leadership or managed service providers as needed
Partner with People Team and Operations on onboarding, employee experience, and workplace initiatives
Support Events teams with shipping, equipment coordination, and onsite support for NYC-based events
Track and manage IT and facilities budgets, contracts, and vendors
Build and maintain clear documentation for office and IT processes