Workplace Experience Specialist

commercetools

1d • Onsite

About The Position

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.
Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today.
At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.
Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.
Your Impact
As a Workplace Experience Specialist you'll be responsible for ensuring an exceptional workplace experience in the Durham office, while also supporting the development and implementation of global workplace standards.
The Workplace Experience Associate assists with day-to-day office operations, employee support, and workplace programs, working closely with the Lead and other stakeholders to ensure smooth and consistent office experiences.

Requirements

• Proven workplace experience, experience in office operations, hospitality, or people-focused workplace services.
• A positive, service-oriented mindset with an interest in creating a welcoming and inclusive workplace.
• Experience supporting day-to-day office operations or employee-facing services.
• Good communication skills and the ability to build positive relationships with colleagues and vendors.
• Strong organizational skills and attention to detail.
• Ability to manage vendors and external service providers with professionalism and attention to detail.
• Willingness to learn, take initiative, and adapt in a fast-changing environment.
• Ability to work both independently and as part of a team.
• Comfortable working with digital tools and platforms (e.g., Jira or other ticketing systems, Google Workspace, workplace tools).
• Basic knowledge of hardware setup and light IT support, including assistance with meeting room equipment, Google Meet setup, monitors, docking stations, and troubleshooting minor workstation issues.

Nice To Haves

• Experience working in a fast-paced, high-growth environment.
• Familiarity with workplace programs, employee engagement, or hospitality best practices.
• Experience supporting multi-site workplace operations or hybrid work models.
• Interest in community building, events, and employee well-being initiatives.

Responsibilities

• Implement global workplace experience standards, programs and documentation within the Durham office, adapting them to local regulations and cultural nuances where necessary, in consultation with the Lead.
• Manage all aspects of local office operations, including facilities management, vendor relationships (cleaning, security & safety, local catering, maintenance), and budget adherence.
• Contribute to global workplace experience by responding to ad hoc requests, proactively administering tools and services such as travel, external vendors etc.
• Oversee the local physical environment to ensure it is welcoming, safe, productive, and aligns with global design principles.
• Act as the central point of contact for all workplace-related inquiries and issues for local employees.
• Coordinate local events, employee engagement activities, and provide support for internal meetings and gatherings.
• Manage local office supplies, equipment, and inventory.
• Provide regular feedback to the Lead on local employee experience, operational challenges, and success stories.
• Assist with onboarding and offboarding processes.
• Maintain overview and ensures compliance with health and safety standards and local regulations.

Benefits

• Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support
• Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs
• Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition
• Our equity participation program allows you to share in our success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees