Workplace Experience Specialist

10 Ancestry.com Operations•Lehi, UT

1d•$28 - $35•Onsite

About The Position

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE ). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity. Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious. About Ancestry: When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE ). We will continue to hire and promote beyond the boundaries of our office locations to enable broadened possibilities for employee diversity. Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious. What You Will Do... We are seeking a Workplace Experience Specialist to play a key role in shaping the day-to-day employee experience at Ancestry’s Draper headquarters. This role is more senior than a traditional host or reception position and is designed for someone who brings proactive thinking, insight, and ownership to how the workplace operates and how employees experience it. The Workplace Experience Specialist partners closely with the Workplace Experience, Facilities & Operations Manager and the Program Manager of Workplace Experience to support and deliver workplace initiatives, programs, and daily operations. This role anticipates needs, identifies opportunities for improvement, and helps translate workplace experience strategy into meaningful, on-the-ground execution. The ideal candidate has a strong hospitality and service mindset, excellent judgment, and the ability to think beyond tasks to understand how the workplace supports culture, connection, and productivity.

Requirements

Proactive and Insightful: Demonstrated ability to anticipate needs, identify opportunities, and take initiative.
Workplace & Employee Experience Focus: Strong understanding of how space, service, and environment impact employee experience.
Hospitality and Service Mindset: Professional, approachable, and service-oriented with strong interpersonal skills.
Communication and Judgment: Excellent verbal and written communication skills with sound judgment and discretion.
Organization and Technology: Highly organized, detail-oriented, and comfortable using Microsoft Office and workplace technologies.
Flexibility and Collaboration: Comfortable adapting to changing priorities and working collaboratively across teams.

Responsibilities

Create and sustain and exceptional workplace experience
Act as a visible, trusted presence within the headquarters, fostering connection, community, and a positive workplace culture.
Proactively identify opportunities to enhance employee experience through space readiness, service delivery, and day-to-day interactions.
Ensure the office environment is welcoming, professional, and aligned with Ancestry’s culture and values. Proactive Workplace Support
Anticipate employee and guest needs, addressing issues before they escalate and proposing thoughtful solutions.
Provide insight and feedback to workplace leadership based on daily employee interactions and observations.
Support workplace experience initiatives, pilots, and programming led by the Program Manager of Workplace Experience. Operations & Office Readiness
Support daily workplace operations including reception coverage, shared spaces, meeting rooms, and amenities.
Manage the shipping and receiving function for the headquarters, coordinating deliveries, outbound shipments, tracking, and issue resolution.
Ensure kitchens, conference rooms, and common areas are consistently well maintained, stocked, and ready for use.
Assist with vendor coordination, service follow-up, and issue resolution in partnership with workplace leadership.
Support onboarding, offboarding, and employee transitions in coordination with People and IT teams. Events, Programs & Collaboration
Assist in the planning and execution of on-site events, collaboration days, and engagement activities.
Partner with Executive Assistants, ERGs, and cross-functional teams to support meetings and gatherings.
Help ensure workplace programs are executed smoothly and reflect a high-quality employee experience. Continuous Improvement & Partnership
Contribute ideas and insights to improve workplace processes, services, and employee experience.
Partner closely with the Workplace Experience, Facilities & Operations Manager to ensure alignment between experience goals and daily operations.
Actively collaborate with the broader People & Places team to support consistent workplace standards.