Workplace Experience Specialist

Harness•Boston, MA

1d•$65,000 - $70,000•Onsite

About The Position

Harness is looking for a Workplace Experience Specialist to serve as the first face of our Boston office. This role’s focus is creating an engaging and welcoming atmosphere by welcoming guests and supporting employee-facing services. This position will require the person to be in the office full-time. This role will report to the Senior Manager, Workplace Design + Experience and work closely with the global Workplace Design + Experience team. In-office Monday through Friday during standard business hours with flexibility to work outside of standard hours as needed Be the main point of contact for workplace operations, focusing on providing a positive experience for team members and guests. Manage inbound and outbound USPS mail, packages, and various carrier deliveries. Oversee the day-to-day appearance of our facilities to ensure our physical spaces are clean, functional, and presentable at all times; proactively ensure any facility issues are resolved quickly. Monitor the Freshservice ticketing system for the Boston office and follow the process of assigning tickets to the appropriate team member. Coordinate the content collection and updating of our knowledge-sharing pages for the internal team playbook and external employee information pages. Lead daily workplace operations, utility services and ensure a safe and healthy work environment, including communicating updates in a timely manner. Assist in vendor management to ensure the office remains well-supplied and operates seamlessly. Plan and execute engaging initiatives & events to build internal culture, such as company happy hours, team-building opportunities, and in-office programming. Assist with new hire onboarding. Perform ad hoc projects and tasks.

Requirements

Prior experience in Reception, Hospitality, or Customer Service role
Ability to work from our office Mon-Fri
Customer service oriented
A problem solver
Stellar communication skills and a high EQ, with an ability to strike the right tone in emails and verbal communications
Technological literacy and ability to quickly learn and navigate new tools (MS Office, Google Mail, Slack, Zoom, Envoy, Ticketing systems, etc.)
Super-flexible, adaptable, practical, and agile
Ability to work independently, follow directions, and work well as part of a team
Proactive and assertive approach to completing tasks and responsibilities; excel at anticipating needs
Excellent time management skills, ability to multitask and prioritize work.

Nice To Haves

Experience in assisting with office relocations is a plus, although not required.

Responsibilities

Be the main point of contact for workplace operations, focusing on providing a positive experience for team members and guests.
Manage inbound and outbound USPS mail, packages, and various carrier deliveries.
Oversee the day-to-day appearance of our facilities to ensure our physical spaces are clean, functional, and presentable at all times; proactively ensure any facility issues are resolved quickly.
Monitor the Freshservice ticketing system for the Boston office and follow the process of assigning tickets to the appropriate team member.
Coordinate the content collection and updating of our knowledge-sharing pages for the internal team playbook and external employee information pages.
Lead daily workplace operations, utility services and ensure a safe and healthy work environment, including communicating updates in a timely manner.
Assist in vendor management to ensure the office remains well-supplied and operates seamlessly.
Plan and execute engaging initiatives & events to build internal culture, such as company happy hours, team-building opportunities, and in-office programming.
Assist with new hire onboarding.
Perform ad hoc projects and tasks.