Workplace Experience & Facilities Coordinator

MRI • Cleveland, OH

30d • Onsite

About The Position

We are seeking a Workplace Experience & Facilities Coordinator for our Solon, OH Global Headquarters! Roles & Responsibilities Serve as the face of the company by providing friendly, professional service to all visitors and callers. Meet and greet candidates, clients, and visitors; manage the sign‑in process and notify their point of contact. Answer and route calls on a Teams phone system and take/deliver messages as needed. Maintain the reception area to ensure a clean, organized, and welcoming environment. Issue employee and visitor badges Accept, sort, distribute, and manage incoming and outgoing mail, packages, and deliveries. Ensure conference rooms are properly set up for meetings and special events in coordination with Executive Assistants and departmental partners. Help plan and execute onsite company events, including spirit weeks, holiday events, and other engagement activities, assisting with logistics, setup, coordination, and communication. Assist with and respond to inquiries received through the regional email inbox Maintain inventory of supplies and restock conference and break rooms weekly, reordering items as needed. Monitor the office for maintenance issues; submit and track service tickets and work order requests to ensure timely resolution. Help maintain safety standards throughout the facility and participate in emergency preparedness planning; serve on the Emergency Response Team. Maintain and update administrative policies, processes, and departmental files. Assist with facility‑related new‑hire tasks, including assigning employee badges, coordinating desk assignments, and supporting onboarding needs. Complete additional ad‑hoc tasks as needed and contribute to team efforts by accomplishing related results.

Requirements

• This position is in office 5 days a week.
• High school diploma or equivalent required; associate degree or bachelor’s degree preferred.
• 1–3 years of experience in a front desk, administrative support, customer service, or facilities‑related role.
• Experience in a corporate office environment preferred.
• Strong customer‑service skills with the ability to provide friendly, professional, and welcoming experience for visitors and employees.
• Excellent verbal and written communication skills.
• Ability to manage Teams phone system, route calls, and relay messages accurately.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Detail‑oriented with the ability to maintain clean, orderly, and professional work areas and meeting spaces.
• Ability to lift, move, or set up light materials for meetings, events, and office needs (chairs, supplies, event materials, etc.).
• Basic knowledge of office equipment, visitor management systems, and scheduling tools.
• Strong problem‑solving skills and the ability to handle unexpected issues professionally and calmly.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams) and ability to learn internal systems quickly.
• Strong teamwork and collaboration skills with a willingness to assist across departments.
• Ability to maintain confidentiality, especially when handling employee assignments, visitor information, and sensitive internal matters.
• Positive, proactive attitude with a focus on service and continuous improvement.

Nice To Haves

• Experience in a corporate office environment preferred.
• High school diploma or equivalent required; associate degree or bachelor’s degree preferred.

Responsibilities

• Serve as the face of the company by providing friendly, professional service to all visitors and callers.
• Meet and greet candidates, clients, and visitors; manage the sign‑in process and notify their point of contact.
• Answer and route calls on a Teams phone system and take/deliver messages as needed.
• Maintain the reception area to ensure a clean, organized, and welcoming environment.
• Issue employee and visitor badges
• Accept, sort, distribute, and manage incoming and outgoing mail, packages, and deliveries.
• Ensure conference rooms are properly set up for meetings and special events in coordination with Executive Assistants and departmental partners.
• Help plan and execute onsite company events, including spirit weeks, holiday events, and other engagement activities, assisting with logistics, setup, coordination, and communication.
• Assist with and respond to inquiries received through the regional email inbox
• Maintain inventory of supplies and restock conference and break rooms weekly, reordering items as needed.
• Monitor the office for maintenance issues; submit and track service tickets and work order requests to ensure timely resolution.
• Help maintain safety standards throughout the facility and participate in emergency preparedness planning; serve on the Emergency Response Team.
• Maintain and update administrative policies, processes, and departmental files.
• Assist with facility‑related new‑hire tasks, including assigning employee badges, coordinating desk assignments, and supporting onboarding needs.
• Complete additional ad‑hoc tasks as needed and contribute to team efforts by accomplishing related results.

Benefits

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED