Workplace Experience Coordinator

JLL•New Albany, OH

6d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience (Wx) Coordinator - JLL Position Overview: The Workplace Experience (Wx) Coordinator is responsible for delivering an exceptional onsite workplace experience for all Amgen personnel, guests, and partners. This role supports day‑to-day customer service operations, event coordination, space readiness, communications, hospitality activities, and alignment with JLL service standards. The Wx Coordinator partners closely with Facilities Operations, Vendor Services, EHSS, Quality, Security, Engineering, and other stakeholders to ensure the site environment is welcoming, safe, compliant, and highly functional. This role requires strong communication skills, high attention to detail, and a customer‑centric mindset while supporting a fast-paced, regulated environment. What your day to day will look like: Workplace Experience & Customer Engagement Serve as a primary point of contact for daily occupant questions, requests, service needs, and general Wx support. Support a welcoming, professional, and customer‑focused environment in lobbies, office areas, collaboration spaces, and general common areas. Assist with daily site experience walk-throughs, ensuring cleanliness, safety, wayfinding, supplies, and overall readiness. Maintain communication boards, visitor information, and messaging updates across key areas. Assist with employee onboarding support, workspace orientation, and facility familiarization. Event & Space Coordination Coordinate small- to mid‑size onsite events including room setup, logistics, meeting support, and vendor coordination. Assist with seating plans, space readiness, signage, conference room functionality, and occupancy-related tasks. Partner with Facilities, IT, Security, and departmental representatives for event and meeting requirements. Support workplace programs (awareness days, engagement activities, wellness touchpoints, etc.). Vendor & Service Partner Support Collaborate with the Vendor Service Manager to ensure vendor teams (cleaning, landscaping, pest control, hospitality, etc.) deliver consistent service standards. Confirm execution of daily service routes, spot checks, and readiness activities. Communicate service gaps or issues, escalating when necessary. Coordinate and help verify completion of workplace experience tasks executed by vendors. Communication & Stakeholder Support Assist with internal communications, announcements, updates, and digital postings related to workplace experience. Capture and relay feedback from occupants to support continuous improvement efforts. Maintain updated workplace guides, SOPs, playbooks, and Wx service documentation. Operations Support Submit, track, and update work orders in Maximo or other systems as needed (training available). Support facility readiness for internal audits, inspections, and walk-throughs. Assist in emergency response messaging, coordination, and safety protocol adherence during events. Help maintain documentation related to space use, events, visitor activities, and Wx operations.

Requirements

Strong customer service experience in hospitality, workplace experience, facilities coordination, or administrative support roles.
Excellent verbal and written communication skills.
Proficiency with MS Outlook, Excel, and basic office applications.
Strong interpersonal skills with the ability to work across multiple teams.
Ability to manage multiple tasks in a high-paced environment.
Ability to safely move throughout labs, offices, and manufacturing areas; occasionally lift up to 50 lbs.
High attention to detail and reliability in daily execution.

Nice To Haves

Experience in a GMP, biotech, or highly regulated facility preferred.
Experience working with CMMS systems such as Maximo.
Exposure to event planning, hospitality services, or customer-facing service roles.
Experience working with vendor teams or service providers.

Responsibilities

Serve as a primary point of contact for daily occupant questions, requests, service needs, and general Wx support.
Support a welcoming, professional, and customer‑focused environment in lobbies, office areas, collaboration spaces, and general common areas.
Assist with daily site experience walk-throughs, ensuring cleanliness, safety, wayfinding, supplies, and overall readiness.
Maintain communication boards, visitor information, and messaging updates across key areas.
Assist with employee onboarding support, workspace orientation, and facility familiarization.
Coordinate small- to mid‑size onsite events including room setup, logistics, meeting support, and vendor coordination.
Assist with seating plans, space readiness, signage, conference room functionality, and occupancy-related tasks.
Partner with Facilities, IT, Security, and departmental representatives for event and meeting requirements.
Support workplace programs (awareness days, engagement activities, wellness touchpoints, etc.).
Collaborate with the Vendor Service Manager to ensure vendor teams (cleaning, landscaping, pest control, hospitality, etc.) deliver consistent service standards.
Confirm execution of daily service routes, spot checks, and readiness activities.
Communicate service gaps or issues, escalating when necessary.
Coordinate and help verify completion of workplace experience tasks executed by vendors.
Assist with internal communications, announcements, updates, and digital postings related to workplace experience.
Capture and relay feedback from occupants to support continuous improvement efforts.
Maintain updated workplace guides, SOPs, playbooks, and Wx service documentation.
Submit, track, and update work orders in Maximo or other systems as needed (training available).
Support facility readiness for internal audits, inspections, and walk-throughs.
Assist in emergency response messaging, coordination, and safety protocol adherence during events.
Help maintain documentation related to space use, events, visitor activities, and Wx operations.