Workplace Concierge

Circles•Novi, MI

8d•$27 - $28•Onsite

About The Position

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care. Position Overview: Circles is seeking passionate hospitality professionals to join our world-class Workplace Concierge team. If you thrive on creating memorable, five-star experiences and have a strong background in luxury service, this role is for you. As a Workplace Concierge, you will be the face of our client, a leading technology firm, providing exceptional customer service to employees and guests. You will ensure that every interaction reflects the highest standards of hospitality, similar to those found in the finest hotels. This is a unique opportunity to bring your expertise in hospitality into a corporate setting, where you will oversee a seamless reception and workplace experience, including guest services, office operations, and supporting workplace amenities. The role is perfect for you if you are outgoing, with a passion for delivering first-class service and exceeding expectations. The perfect candidate has at least 3 years of hospitality or related experience. This role is expected to be in person and in the office daily, without exception. The salary range is $27.00 to $28.00 per hour with an attractive Monday to Friday, 8:00 AM - 5:00 PM schedule. No nights or weekends!

Requirements

A minimum of 3 years of hospitality or related experience, preferably in luxury hotels or high-end customer service environments.
High school diploma or GED required.
Proficiency in Microsoft Office Suite including Outlook, MS Word.
Proficiency with general internet research.
Ability to move through office regularly including escorting visitors, and providing building tours.
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift and carry up to 15lbs
Exceptional communication and interpersonal skills, with the ability to connect with a wide range of people and provide personalized service.
A proactive, energetic approach to managing multiple tasks in a fast-paced, dynamic environment.
Strong organizational skills, with the ability to prioritize tasks and adapt to shifting priorities.
Professional appearance and demeanor, with a genuine passion for hospitality and service excellence.
Flexibility and commitment to delivering the highest standards of service, regardless of the challenge.

Nice To Haves

Experience with desk booking and workplace management systems is a plus.

Responsibilities

Provide a warm, professional welcome to all employees, visitors, and vendors, setting the tone for a five-star workplace experience.
Manage the reception area, ensuring all guest needs are anticipated and handled with efficiency and a personal touch.
Anticipate and address the needs of employees and visitors before they arise, leveraging the relevant information to personalize each interaction.
Create exceptional experiences that go beyond standard service, leaving lasting impressions on guests and employees alike.
Ensure reception waiting areas are tidy, well stocked and welcoming.
Answer, screen and forward any incoming phone calls while providing the appropriate information.
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges, etc.).
Periodically inspects common area equipment to ensure good operating condition
Assist with the coordination of wellness programs, community events, and other engagement activities, as needed.
Support the execution of a variety of employee-focused services like fitness classes, notary services, EV charging programs, and logistics for food programs.
Liaise with vendors to maintain high standards of workplace amenities, ensuring that services such as food and beverage, auto maintenance, and personal services (laundry, dry cleaning) are delivered to the client’s standards.
Provides personal services to employees and visitors including but not limited to: arranging, booking and confirming recreational, dining, and/or business activities, arrangement of transportation & travel arrangements, tickets and entertainment activities, storytelling & campus tours, meal & activity reservations, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other amenity services as needed
Act as an extension of and assist in the Workplace Services mission of making our client site the best place to work.
Other job-related duties as assigned.

Benefits

Medical, dental, vision insurance starting the first day of the month after hire
Long-term and short-term disability insurance paid for by Circles
401k with match
Life insurance paid for by Circles
Generous PTO policy - Accrue up to 15 days during your first year
Paid holidays
One paid day off per year to volunteer
Access to discount programs
Four-week paid sabbatical every five years
HSA/FSA account eligibility
Access to Employee Assistance Program
Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities