Workplace Care Coordinator

Whiteboard Risk & Insurance Solutions•San Diego, CA

2d•$55,000 - $75,000•Remote

About The Position

Whiteboard Risk is seeking a highly organized and proactive Workplace Care Coordinator to join our remote team and support our injury response and workers' compensation operations. This role functions as the central coordination point for incoming incidents, helping ensure every case is routed, documented, and followed through efficiently from start to finish. Rather than performing clinical triage, this position focuses on dispatching resources, coordinating communication, and managing case flow across injured employees, clients, clinics, and internal teams. You will play a critical role in keeping cases moving—handling incoming calls and reports, coordinating technician dispatch, ensuring documentation is complete, and maintaining clear communication with all parties involved. This role is ideal for someone who thrives independently, enjoys managing multiple moving pieces, and takes pride in keeping operations organized and on track. Success in this position requires strong attention to detail, clear communication, and the ability to prioritize effectively. You’ll be a key part of ensuring our clients and their employees receive timely, coordinated support throughout the injury response process.

Requirements

2+ years of experience in a dispatch, coordination, administrative, or operations-focused role
Experience in insurance, workers’ compensation, healthcare coordination, or a similar environment preferred
Strong organizational skills with the ability to manage multiple cases and priorities simultaneously
Clear and professional communication skills, both written and verbal
Detail-oriented with strong follow-through and accountability
Experience with Salesforce or similar systems preferred
Proficiency in Microsoft Office and standard business tools

Responsibilities

Serve as the central intake point for new incidents, calls, and report-only submissions
Dispatch technicians, coordinate telephonic support, and escalate cases as needed
Enter, update, and maintain accurate case information and documentation in Salesforce
Track case progression from initial report through claim conversion
Ensure all required reporting forms and documentation are completed and properly filed
Communicate case updates, outcomes, and next steps to clients, claims managers, and internal teams
Monitor open items, follow up on outstanding tasks, and flag delays or issues for escalation
Coordinate scheduling, transportation, and follow-ups for injured employees
Track authorizations, referrals, and approvals, ensuring timely communication of updates
Support communication between employees, clinics, and internal teams
Assist employees with general questions and direct them to appropriate resources
Support client onboarding, training coordination, and ongoing account updates
Maintain organized records, including work status reports and supporting documentation
Assist with clinic coordination and provider availability as needed
Support internal teams with case setup, policy updates, and reporting requirements