Workplace Associate

JLL•Boston, MA

64d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Join JLL's Workplace Experience Services team as the frontline ambassador who transforms everyday workplace interactions into exceptional experiences. As a Workplace Associate, you'll serve as the primary point of contact for all workplace operations and facilities matters, building meaningful relationships with clients and their employees through face-to-face engagement and proactive service delivery. This role offers the opportunity to manage large, dynamic sites with a personalized approach, ensuring seamless daily operations while strengthening the partnership between JLL and our valued clients. You'll be the go-to expert who anticipates needs, solves problems, and creates an environment where people love to work.

Requirements

Bachelor's degree or equivalent experience in a related field
3-5 years of experience in hospitality, tourism, events operations, property management, or similar customer-facing profession
Excellent verbal and written communication skills with ability to interact professionally at all organizational levels
Strong organizational and time management abilities with meticulous attention to detail
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Customer-focused mentality with demonstrated passion for hospitality and service excellence
Ability to work collaboratively in team environments while maintaining strong interpersonal relationships

Nice To Haves

Experience managing large-scale facilities or corporate workplace environments
Knowledge of workplace safety protocols and regulatory compliance requirements
Background in vendor management and service level agreement oversight
Familiarity with workplace technology systems and equipment troubleshooting
Experience with reporting and data analysis for operational improvements
Understanding of corporate workplace policies and space management principles
Previous exposure to facilities management or property operations

Responsibilities

Greet customers by name each morning and spend a minimum of four hours walking the site to maintain visible engagement and build relationships
Conduct comprehensive daily site walk checklists to ensure flawless execution, identify defects, and immediately address any safety concerns
Manage all customer inquiries and issues with confidence, responding to requests within one day and providing personal follow-up to ensure resolution
Ensure meeting rooms, collaboration spaces, and office equipment are always in ready-to-use condition when unoccupied
Collaborate with FM, Engineering, Project Management colleagues and vendors to maintain optimal workspace functionality
Stock pantries and supplies while administering workplace policies such as clean desk protocols and appropriate space usage
Generate monthly reports consolidating customer issues and service delivery metrics to maintain SLA compliance