Workplace Associate

JLL•Seattle, WA

38d•Onsite

About The Position

The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.

Requirements

Associate's degree in facilities management, building management, business, or related field OR 2+ years of experience in Facility or Property Administration
Superior customer service skills with ability to maintain professionalism in stressful situations
Experience with Corrigo or other CMMS/Automated Work Order systems
Proficiency in Microsoft Office applications with advanced Excel skills for customizing administrative reports
Strong written and verbal communication skills with excellent organizational abilities

Nice To Haves

Effective planning and time management skills with ability to multitask and work independently
Experience in workplace management or reception environments
Knowledge of emergency response procedures and safety protocols
Familiarity with visitor management systems and badge access administration
Experience with vendor coordination and service provider management

Responsibilities

Create a comfortable, welcoming, and hospitable environment for employees and guests
Handle internal and external communications, including monitoring the main phone line
Monitor office/facility conditions continuously and ensure appropriate follow-up with teammates and stakeholders
Schedule, coordinate and communicate maintenance activities while managing internal and building work order systems
Deliver personable and efficient visitor registration services and ensure regulatory compliance in visitor access systems
Maintain cleanliness of kitchen and break areas, monitor and stock supplies, and ensure proper functioning of beverage machines
Organize receipt and delivery of mail and courier services, manage distribution, and process outgoing packages