Workplace Ambassador

JLL•New York, NY

6d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Ambassador – JLL What this job involves: The Workplace Ambassador delivers exceptional, hospitality-driven experiences to employees, guests, and visitors across JLL's workplace environments. This dynamic role balances reception operations, workplace support, and runner responsibilities to ensure a seamless, welcoming experience from arrival through departure. You will be the face of JLL's Experience Services team, partnering closely with Workplace, Facilities, and other service teams to maintain an organized and efficient environment. What your day-to-day will look like: Greet employees, visitors, and guests warmly and professionally while managing check-in, security badging, and wayfinding processes according to site protocols Conduct regular walkthroughs across assigned floors and sites to ensure workplace areas are stocked, orderly, and aligned with service standards Restock supplies including pantry items, snacks, and copier stations, and support light room resets for meeting and conference spaces Provide flexible reception coverage across multiple sites, responding to incoming calls, messages, and general inquiries while maintaining a polished front desk presence Support mailroom operations during designated hours by organizing and distributing packages, creating shipping labels, and coordinating outgoing mail Submit work orders and communicate maintenance, cleaning, or technical issues to appropriate teams to ensure timely resolution Anticipate needs proactively, build strong working relationships with internal teams, and adapt quickly to changing workplace demands and locations

Requirements

1–3 years of experience in hospitality, customer service, workplace services, or office support roles
Demonstrated ability to engage with employees and guests in a friendly, confident, and professional manner
Strong organizational and multitasking skills with proven ability to manage shifting daily priorities
Working knowledge of Microsoft Office Suite and basic workplace systems
Physical ability to remain on your feet for extended periods, walk frequently between locations, and lift 15–30 lbs for routine stocking tasks
Reliable, team-oriented, and able to work independently while maintaining composure in fast-paced or high-traffic environments
High degree of flexibility to support multiple office locations and adjust schedule or responsibilities as operational demands change

Nice To Haves

Experience working in a multi-site or campus environment with demonstrated adaptability
Familiarity with workplace management systems or visitor management platforms
Background in event support or meeting coordination within a corporate setting
Basic troubleshooting skills for common office equipment (printers, copiers, conference room technology)
Experience collaborating with facilities, security, or building operations teams

Responsibilities

Greet employees, visitors, and guests warmly and professionally while managing check-in, security badging, and wayfinding processes according to site protocols
Conduct regular walkthroughs across assigned floors and sites to ensure workplace areas are stocked, orderly, and aligned with service standards
Restock supplies including pantry items, snacks, and copier stations, and support light room resets for meeting and conference spaces
Provide flexible reception coverage across multiple sites, responding to incoming calls, messages, and general inquiries while maintaining a polished front desk presence
Support mailroom operations during designated hours by organizing and distributing packages, creating shipping labels, and coordinating outgoing mail
Submit work orders and communicate maintenance, cleaning, or technical issues to appropriate teams to ensure timely resolution
Anticipate needs proactively, build strong working relationships with internal teams, and adapt quickly to changing workplace demands and locations