WORKPLACE AMBASSADOR

Compass Group•Salt Lake City, UT

2d•$20 - $21

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job SummaryThe Workplace Ambassador (WPA) is responsible for employee floor management including assigning lockers, floor sweeps to ensure facilities are maintained to the highest standard and assisting with pantry management. KEY JOB DUTIES:The Workplace Ambassador is the first point of contact for unassigned seating floor(s) and must be adept at taking ownership of all aspects, including, but not limited to; facilities & services located within a predetermined area; assuring users feel comfortable and have all the tools necessary to be as productive as possible. Through professionalism and effectiveness, the WPA will actively manage and coordinate the delivery of the “World’s Best Workplace” for members of the firm.

Requirements

Strong customer service and organizational skills.
Willing to go the extra step to ensure guest satisfaction.
Friendly, outgoing demeanor and enthusiasm for the job.
Have great customer service skills.
Excellent Computer skills, hotel property software preferred.
Discreet, ethical, and committed to maintaining a high degree of confidentiality.
Have excellent written and verbal communication skills.
Previous hospitality experience strongly preferred.
Must possess a professional presentation.
Strong interpersonal and problem-solving abilities.
Highly responsible & reliable.
Ability to work well independently and under pressure in a fast-paced environment.
Ability to focus attention on guest needs, always remaining calm and courteous.

Responsibilities

Acting as an overall Hospitality Services resource and liaison on the employee floors.
Conducts daily walkthroughs of each designated floor to assure everything is prepared in accordance with the established standards.
Communicating requests to the appropriate internal support departments such as, building maintenance, information technology (computer /phone issues), and mail room (package pickups and deliveries).
Anticipates the need of visiting MDs/PMDs by presetting offices with the necessary supplies.
Pro-actively manages the general cleanliness of on-floor meeting and conference rooms.
Manages the transitions of new joiners, assigns lockers, and answers any questions related to the building or local city knowledge.
Assisting in other areas of the conference center on an as needed basis.
Communicating any maintenance changes to reception to ensure reports are as up to date as possible.
Sending out accurate daily Action Logs to appropriate channels.
Pantry management includes, but not limited to: Flyer posting Effective ordering of supplies with a goal to minimize inventory and limit week-to-week carryover of goods. Ensure stocking of pantry regular intervals per SOP on “look” and need. Ensure order forms are updated on regular basis Ensure brewed coffee is highest standard (no grounds in coffee, filters, flavor) on time and refresh as needed. Espresso/Coffee machine management; including replacing beans, machine clean up and maintenance. Review vending issues each visit to pantry and report as necessary with posting. Reporting of all maintenance related issues in pantry including post of signage and immediate removal of signs upon fix or repair Basic wipe down of counter surfaces and splashes when possible. Ensuring signage is laminated and in pristine condition in all pantry areas.