Working Service Manager

Vanguard Truck Centers•Greensboro, NC

About The Position

To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth. Values: To protect our integrity first To promote ingenuity and challenge everything To develop people To pursue excellence The Company: Our strength is in our people and team work. Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country. SUMMARY Runs an efficient and profitable leasing service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Leads the department consistent with Vanguard Mission Statement and Core Values.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or 2 years plus related experience and/or training; and a background in heavy duty truck repair.

Responsibilities

Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Conducts periodic spot checks of completed jobs for thoroughness and quality
Produces and maintains reports required by GM and Service Director as well as the OE provider.
Attends managers meetings and hold regular meetings with department staff.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and customer surveys.
Reports problems to the Leasing Director or dealership
Strives to maintain a strong culture of harmony and teamwork both interdepartmentally as well as with all other departments.
Understands, keeps abreast of, and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA, CSA, Right-to-Know, etc.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts job specific training and sends employees to appropriate training schools as needed.
Monitors technicians' daily productivity reports and corresponding payroll records.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Ensures department tooling is in safe and working order and meets requirements of new products.
Ensures that the work areas and customer lounge are kept clean and safe.
Serves as liaison with factory representatives.
Handles customer concerns immediately and according to dealership's guidelines including full responsibility of Customer Experience Management survey platform to ensure the highest level of customer satisfaction.
Acts as lead for facility safety meetings.
Hold monthly safety meeting and address any pending or potential safety concerns.