Workforce Support Services Quality Coordinator

Career Team • Plano, TX

3h • $45,000 - $55,000

About The Position

The Workforce Support Services Quality Coordinator is responsible for reviewing, verifying, and processing support service requests to ensure accuracy, completeness, and compliance with program guidelines. This role involves approving eligible requests, redirecting incomplete or incorrect packets to case managers for correction, and maintaining high-quality standards in all documentation.
The coordinator will manage a high volume of inquiries related to support services, providing clear, timely, and professional responses to internal staff and stakeholders. This position requires exceptional attention to detail, strong organizational skills, and the ability to work efficiently in a fast-paced environment while maintaining accuracy and confidentiality.

Requirements

• Proven experience in quality review, case management support, or administrative Processing.
• Exceptional attention to detail and accuracy in reviewing documentation.
• Strong organizational and time management skills to handle high-volume workloads.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in data entry, recordkeeping, and relevant software
• Adobe, TEAMS, Microsoft applications (word, Excel, PowerPoint), Laserfiche, Outlook

Responsibilities

• Review and assess support service requests for accuracy, completeness, and eligibility.
• Approve qualified requests and return incomplete packets to case managers with clear guidance for corrections.
• Track and document all actions taken for quality assurance and compliance purposes.
• Respond promptly to a high volume of inquiries regarding support services, policies, and Procedures.
• Collaborate with case managers and other workforce staff to ensure timely resolution of Issues.
• Maintain up-to-date knowledge of program guidelines and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed