Workforce Student Advisor

Louisiana Community and Technical College System•Lafayette, LA

About The Position

Work Habits: 20% • Predictable and reliable attendance is required to provide consistency and continuity of educational services. • Appropriately researches policies and procedures for compliance with college, state, and program rules, regulations, and guidelines. • Analyzes and identifies the strengths and weaknesses of service delivery options and exercises critical thinking, problem solving, and judgment skills. • Provides up-to-date information to management. • Performs other duties as assigned. Behavioral Standards: 20% • Accurately communicate tuition assistance options to prospective students. • Understand the requirements and application process for various tuition assistance options. • Ability to identify holds on prospective students’ accounts. • Ability to work in Banner to look up student ID and enter into Salesforce • Understand and communicate the benefits of SoLAcc’s EWDCE programs. • Understand and communicate the differences in application, enrollment, financial aid, and certification between EWDCE and degree programs offered at SoLAcc. • Manage time accordingly to reply to all student inquiries within 24 hours • Follow strategies developed that move potential prospects along the Salesforce pipeline. Institutional Support: 40% • Answer inbound calls, texts, emails relating to enrollment in EWDCE programs. • Make outbound calls and send emails to follow up with prospective students to ensure each cohort has at least the minimum number of students enrolled. • Enter information about prospective students into Salesforce and record follow-up notes with accuracy, consistency, and attention to detail. • Write and maintain template emails in Salesforce to accurately reflect benefits of that program. • Create and maintain recruiting campaigns in Salesforce to accurately reflect projected enrollment. • Enter data into Excel spreadsheets regarding student enrollment and financial aid. • Meet with prospective students to gather information for financial aid applications, including sensitive information, such as SSN, income, and criminal background • Use the Banner system to look up collection and financial holds that would limit tuition assistance options. • Gather documents required for some tuition assistance. • Assist students with financial aid applications, such as FAFSA and LOSFA • Assist students with financial aid applications for special grants. • Assist prospective students with applying to the college for the correct semester. Team Relations: 20% • Interact efficiently and professionally with prospective students to understand their career goals and training needs to create a career path. • Maintain the day-to-day data accuracy of communication between prospective students, advisors, and program teams. • Work with Registrar’s Office to lift holds and update information for the application process. • Provide support to the Executive Director of Workforce Student Services & Operations, who oversees the Salesforce CRM, by identifying opportunities for improvements in Salesforce data to increase client conversion and lead generation. • Fosters a positive and productive work environment with team members. • Support Executive Director of Workforce Student Services & Operations with various tasks as assigned. Other duties as assigned.

Requirements

1 year of related experience (sales, recruitment, higher education, customer service)
One year of related experience (sales, recruitment, higher education, customer service) or an associate degree or higher from an accredited college or university.
Excellent interpersonal, time management, customer service, organizational, and communication skills, both oral and written.
Working knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
Demonstrated ability to establish and maintain effective relationships.
Ability to meet and/or exceed set program goals and objectives.
Excellent customer service skills
Ability to adapt to different situations, including learning new systems and processes
Ability to meet deadlines and work under pressure
Ability to work effectively within a team-oriented environment
Ability to work effectively and collaboratively with diverse groups and individuals
Ability to solve problems effectively

Nice To Haves

5 Years of related experience
Two years’ experience using a customer relationship management system (ex: Salesforce, Recruit)
Bachelor’s Degree from an accredited college or university in related field

Responsibilities

Predictable and reliable attendance is required to provide consistency and continuity of educational services.
Appropriately researches policies and procedures for compliance with college, state, and program rules, regulations, and guidelines.
Analyzes and identifies the strengths and weaknesses of service delivery options and exercises critical thinking, problem solving, and judgment skills.
Provides up-to-date information to management.
Accurately communicate tuition assistance options to prospective students.
Understand the requirements and application process for various tuition assistance options.
Ability to identify holds on prospective students’ accounts.
Ability to work in Banner to look up student ID and enter into Salesforce
Understand and communicate the benefits of SoLAcc’s EWDCE programs.
Understand and communicate the differences in application, enrollment, financial aid, and certification between EWDCE and degree programs offered at SoLAcc.
Manage time accordingly to reply to all student inquiries within 24 hours
Follow strategies developed that move potential prospects along the Salesforce pipeline.
Answer inbound calls, texts, emails relating to enrollment in EWDCE programs.
Make outbound calls and send emails to follow up with prospective students to ensure each cohort has at least the minimum number of students enrolled.
Enter information about prospective students into Salesforce and record follow-up notes with accuracy, consistency, and attention to detail.
Write and maintain template emails in Salesforce to accurately reflect benefits of that program.
Create and maintain recruiting campaigns in Salesforce to accurately reflect projected enrollment.
Enter data into Excel spreadsheets regarding student enrollment and financial aid.
Meet with prospective students to gather information for financial aid applications, including sensitive information, such as SSN, income, and criminal background
Use the Banner system to look up collection and financial holds that would limit tuition assistance options.
Gather documents required for some tuition assistance.
Assist students with financial aid applications, such as FAFSA and LOSFA
Assist students with financial aid applications for special grants.
Assist prospective students with applying to the college for the correct semester.
Interact efficiently and professionally with prospective students to understand their career goals and training needs to create a career path.
Maintain the day-to-day data accuracy of communication between prospective students, advisors, and program teams.
Work with Registrar’s Office to lift holds and update information for the application process.
Provide support to the Executive Director of Workforce Student Services & Operations, who oversees the Salesforce CRM, by identifying opportunities for improvements in Salesforce data to increase client conversion and lead generation.
Fosters a positive and productive work environment with team members.
Support Executive Director of Workforce Student Services & Operations with various tasks as assigned.

Benefits

As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options.
Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program.
Specific benefits depend on job category, percent effort and length of employment.

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