Workforce Specialist (Hybrid Work Schedule)
About The Position
The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home. GENERAL DESCRIPTION OF JOB:Workforce Specialist is responsible for providing quality services to job seeking customers enrolled in various programs such as WIOA Adult, WIOA Dislocated Worker, WIOA Young Adult Program, and other workforce grants at Arapahoe/Douglas Works! This includes creating, developing and implementing employment plans with customers and ensuring the customer is in compliance with the program.
Requirements
- Initiative – must accurately identify internal and external customer needs. Maintains high level of productivity and self-direction.
- Knowledge/Technical Skills – must have adequate keyboarding, spelling/grammar and intermediate computer literacy. Will develop proficiency in use of office and program specific software. Must be proficient in laws, regulations and policies governing program(s). Must have working knowledge of career assessments, guidance and job search methods.
- Planning and Organizing – must have proficient calendaring, time management and prioritization skills.
- Communication – Demonstrate effective oral and written communication. Must be able to respond within one-business day to all voice mails and e-mails received.
- Judgement/Decision Making – Must make decisions congruent with program and agency agoals, laws, regulations, policies and guidelines.
- Interpersonal Communication – Communicates with all internal and external customers with professionalism, accountability, and integrity.
- Any equivalent combination of education and relevant experience totaling 5 years will be considered, such as HS diploma + 5 years’ experience, Associates + 3 years, or Bachelors + 1 year.
- Relevant experience includes working in workforce development, working with customers with barriers to employment in counseling, training, vocational education, rehabilitation, teaching or related setting.
- Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
Responsibilities
- Manage and maintain customer caseload in conjunction with other team members based upon program demand, including accurately tracking of activities, services and expenses.
- Develop, create and facilitate program orientation, job readiness workshops and support groups.
- Provide one-on-one assessments to assess for barriers to employment.
- Provision of job coaching as it pertains to work history, education and interest, as well as job search navigation and counseling on labor market information.
- Regularly meets with customers to track and follow-up on progress.
- Maintains knowledge of all applicable Federal, State, and agency rules, regulations, policies, and guidelines.
- Ensures all services and activies are in compliance with all associated policies, regulations, and processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
