Workforce Program Manager

Career Team•Plano, TX

15h•$80,000 - $90,000•Onsite

About The Position

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Career Team is looking to hire a Choices/SNAP/NCP Program Manager who will be responsible for oversight and coaching to the Choices, SNAP, and NCP Career Advisors and coordinating with the Choices/SNAP/NCP Program Advisor. This position will approve enrollment applications, assess caseloads, and complete monthly report outs related to the Choices, SNAP and NCP programs. The Choices/SNAP/NCP Program Manager role is performed under the supervision of the Deputy Director.

Requirements

Bachelor’s degree in business, marketing, public relations, or community organization or development
2+ years of experience in business, marketing, public relations, education, human and/or workforce development services
Knowledgeable about the Choices, SNAP and NCP programs and other workforce program requirements
A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
Ability to give presentations and workshops (public speaking)
Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
Computer literate with proficiency in Microsoft Office (e.g., Word, Excel), PowerPoint, training platforms, and case management or customer relations software applications
Exceptional time management skills to meet deadlines and work under pressure
Excellent verbal and written communication skills
A Valid Driver’s License

Nice To Haves

Knowledgeable about the local region and relevant partners (preferred)
Bilingual or Multilingual
Master’s or MBA degree
Strong multitasking abilities and proactive approach to tasks
Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Responsibilities

Provide supervision and support for all Choices, SNAP, and NCP Career Advisors
Support and collaborate with the local Center Managers and Deputy Director
Collaborate with the Program Advisor on scheduling trainings to support the Choices/SNAP/NCP team
Manage the team’s active caseloads for served programs
Oversee program referral pathway processes
Ensure that Career Advisors maintain accurate written case records in Work In Texas and files that are necessary to meet contractual requirements
Assist in developing and implementing casework service plans for complex cases
Support Career Advisors in removing barriers for participants
Work with the Program Advisor to ensure all staff are trained on all systems such as Work In Texas and are committed to upholding data integrity
Assess, manage, and maintain a caseload of new registrants as well as carryover participants
Track clients’ progress in training and job search activities monthly
Case note all interactions with clients in Work In Texas in a timely manner meeting compliance
Build strong partnerships with community organizations
Visit Career Advisors at access points to ensure connectivity and strong partnerships
Develop and implement strategies to incorporate a focus on performance objectives in the daily operations of organizational staff
Help drive customer success and positive outcomes for contractual measures
Provide training and career coaching on assessments to help establish career goals aligned with the skill needs of area business and industry
Prepare and present reports of activities and accomplishments
Maintain accurate and thorough completion of required documentation and reports through the data management system
Approach each day and task with a “ZAG” mindset
Other duties and projects as needed