Workforce Planning Analyst

Desjardins • Aurora, CO

17h

About The Position

Our team is on a mission to align our organizational needs with available labour sources by optimizing the way we plan and allocate resources to reach our service level objectives and better serve our members and clients. As a Workforce Planning Analyst, you will primarily be responsible for forecasting service levels and call volumes. You’ll help extract data to create and produce reports. The successful candidate should possess strong communication skills in order to share their expertise and provide the business unit and its business partners with professional support.

Requirements

• Bachelor's degree in a related field
• A minimum of three years of relevant experience
• Experience with call volume forecasting
• Experience in operations planning and management
• Advanced proficiency of French
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Responsibilities

• Identify, input, analyze and interpret the information and data required to support the decision-making process for planning and allocating resources
• Produce a variety of reports about the organization’s workforce needs
• Provide advice on how to implement recommendations
• Make recommendations
• Help develop and implement work methods and processes associated with systems under your responsibility
• Support users with questions about how to use information management tools

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees