Director, Workforce Planning
About The Position
Director Workforce Planning The Director Workforce Planning leads day‑to‑day scheduling operations across assigned divisions or regions to ensure full workforce scheduling, staffing, and coverage required for effective field execution. This role oversees managers and administrators within workforce planning, ensuring accuracy, timeliness, and compliance in workforce deployment. The Director partners closely with retail operations managers, human resources, talent acquisition, and cross‑functional leaders to maintain operational readiness, deliver high‑quality teammates, and drive continuous improvement. Job Will Remain Open Until Filled The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Requirements
- Bachelor’s degree
- 4–6 years experience in relevant field
- Strong analytical skills with proficiency in workforce scheduling and deployment systems
- Demonstrated ability to lead, coach, and develop high‑performance teams
- Strong organization, communication, follow‑through, and risk identification capabilities
- Ability to manage high‑volume, fast‑paced operational environments while partnering cross‑functionally
Responsibilities
- Ensure assigned regions achieve required scheduling, staffing, and coverage by monitoring execution rates, utilization, fill rates, and scheduling accuracy through workforce dashboards and systems
- Lead, coach, and develop manager workforce planning and workforce planning administrators through regular performance check‑ins, formal reviews, and succession planning
- Ensure consistent application of scheduling standard operating procedures, system workflows, data integrity standards, and compliance with scheduling rules and timelines
- Identify and address short‑ and long‑term staffing gaps by optimizing internal resources, reallocating talent, and engaging third‑party staffing when required based on forecasts
- Collaborate cross‑functionally with retail operations managers, human resources, talent acquisition, field operations, and senior scheduling leadership to align workforce needs and deployment strategies
- Review labor and scheduling reporting to identify trends, inefficiencies, and risks while implementing process improvements to enhance fill rates, accuracy, and speed
- Ensure adherence to company policies, labor standards, and certification requirements while validating new hire readiness including training completion and system enrollment
- Provide regular updates to stakeholders on performance, system issues, staffing risks, trends, and operational priorities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
