Workforce Officer (ESR and A4C)
About The Position
As a Workforce Officer, you’ll play a key role in supporting the Electronic Staff Records (ESR) Team and the Agenda for Change (A4C) job evaluation service. Your responsibilities will include: Delivering a high-quality, cost-effective ESR service that meets the needs of managers and staff across the CNTW Group. Maintaining the accuracy and integrity of the ESR system, ensuring staff changes are processed efficiently. Enhancing the customer service experience for managers and staff. Liaising daily with internal and external stakeholders. Ensuring compliance with relevant policies, procedures, and employment legislation.
Requirements
- Excellent communication skills
- A willingness to learn
- Strong customer service focus
- Great attention to detail
- Superb organisational and time management skills
- The ability to adapt to a changing workload
Responsibilities
- Delivering a high-quality, cost-effective ESR service that meets the needs of managers and staff across the CNTW Group.
- Maintaining the accuracy and integrity of the ESR system, ensuring staff changes are processed efficiently.
- Enhancing the customer service experience for managers and staff.
- Liaising daily with internal and external stakeholders.
- Ensuring compliance with relevant policies, procedures, and employment legislation.
Benefits
- good rate of pay
- pension
- extensive range of discounts
- health and wellbeing support
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
