Workforce Management Specialist

Towne Park Ltd.•Plymouth Meeting, PA

48d•$60,000 - $70,000

About The Position

The Workforce System Administrator is responsible for maintaining and optimizing the organization's workforce management systems. This role involves ensuring system accuracy, managing configuration updates, supporting end-users, analyzing workforce data, and implementing process improvements to maximize the efficiency of workforce-related operations.

Requirements

High School Diploma Required; bachelor's degree in business administration, Human Resources, or a related field (or equivalent experience) preferred.
A minimum of 4 years direct experience in workforce management, scheduling, or a similar role using a timekeeping system is required.
Strong analytical skills with the ability to interpret data and make data-driven decisions are required.
Excellent organizational and multitasking abilities.
Proficiency in workforce management software and tools.
Strong communication and interpersonal skills to collaborate with teams and stakeholders.
Self-started with the ability to work under pressure and handle real-time operational issues effectively.

Nice To Haves

Experience with Legion Workforce Management is highly desired by not required.
Experience in industries like retail, hospitality, or healthcare desired.
Knowledge of labor laws and regulations.
Experience with data analysis and reporting tools.

Responsibilities

Administer and maintain the workforce management system (e.g., time and attendance, scheduling, labor management).
Configure system settings, policies, and rules to meet business needs and compliance requirements.
Monitor system performance, troubleshoot issues, and coordinate with IT and software vendors for resolution.
Regularly update and patch the system to ensure the latest features and security updates are in place.
Provide technical support and guidance to end-users on system functionality, data entry, and report generation.
Develop training materials and conduct training sessions for new users or when system updates are released.
Address user inquiries and issues in a timely manner, ensuring minimal disruption to daily operations.
Generate and analyze workforce data reports to identify trends, patterns, and areas for improvement.
Collaborate with HR and operations teams to provide data-driven insights for decision-making.
Create customized reports and dashboards to meet the needs of various departments.
Evaluate current processes and recommend system enhancements to streamline workflows and increase efficiency.
Implement best practices for data integrity, system security, and compliance with regulatory requirements.
Lead projects related to system upgrades, enhancements, and integrations with other HR and business applications.
Ensure that the workforce management system complies with all relevant laws and regulations, including labor laws and data privacy standards.
Regularly audit system data to maintain accuracy and consistency.
Implement security measures to protect sensitive employee information.

Benefits

Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
Employees are also able to enroll in the company's 401k retirement savings plan.
Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

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