Workforce Management Analyst - Lockbox
About The Position
Wells Fargo is seeking a Senior Operations Specialist in Lockbox as part of the Operations Payments department. Learn more about the career areas and business divisions at wellsfargojobs.com In this role, you will: Partner with group managers to design and implement strategic data to meet group or company goals Perform complex statistical analysis and applies analysis to initiatives that support business strategies Process broad based technical and business knowledge to anticipate emerging issues Recommend subsequent strategies and business directions Manage or participate on large cross group projects Make decisions on matters with some financial impact and risk Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Requirements
- 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Experience with workforce optimization, workforce management, capacity planning, or staffing analysis
- Strong background in solution design, configuration, and administration of workforce management platforms such as Verint
- Experience in forecasting and scheduling in an operations environment
- Proficiency in workforce optimization tools and platforms (i.e. SharePoint, Confluence, JIRA, or similar)
- Ability to compile key data and present recommendations for long-range staffing to leadership
- Knowledge and understanding of Global Operations policies and procedures
- Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint) skills
- Experience with SharePoint and Power Platform
- Experience with data visualization tools such as Tableau and PowerBI
- Lean Six Sigma certified
Responsibilities
- Partner with group managers to design and implement strategic data to meet group or company goals
- Perform complex statistical analysis and applies analysis to initiatives that support business strategies
- Process broad based technical and business knowledge to anticipate emerging issues
- Recommend subsequent strategies and business directions
- Manage or participate on large cross group projects
- Make decisions on matters with some financial impact and risk
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
