Workforce Management Analyst

National Vision • Duluth, GA

14h

About The Position

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States, with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality. We are hiring for a Workforce Management Analyst to join our growing team! The Workforce Management Analyst supports store operations by ensuring the right staffing is in place across retail locations. This role partners field leaders and corporate partners to analyze labor performance, forecast labor needs, and optimize store schedules to improve customer experience while controlling labor costs.

Requirements

• 4-6 years of experience with workforce planning in retail or multi-unit operations (required).
• Four-year college degree or equivalent experience. (Required)
• Strong knowledge of labor laws, compliance, and retail staffing practices. (Required)
• Proficiency with WFM systems (e.g., Kronos/UKG) (Required)
• Analytical and communication skills to translate data into actionable recommendations (Required).
• Ability to work in a fast-paced, cross-functional environment (Required).

Responsibilities

• Analyze workforce metrics such as sales-per-labor-hour, scheduling accuracy, and labor performance.
• Monitor labor utilization and communication adjustments needed to support sales goals and operational standards.
• Support weekly forecasting and determine opportunities to align labor demand across stores.
• Monitor intraweek performance and adherence to schedules and budgets.
• Identify and respond to staffing opportunities across all stores.
• Provide real-time updates and recommendations to field leadership.
• Generate daily, weekly, and monthly reporting at the fleet/region and district level.
• Analyze workforce metrics such as sales-per-labor-hour, scheduling accuracy, and payroll performance.
• Provide reporting and insights to senior leadership on workforce efficiency and productivity, identify trends, and recommend process improvements.
• Maintain and optimize the Workforce Management (WFM) system.
• Ensure data accuracy and integrity across all systems.
• Support implementation of new WFM tools and system upgrades.
• Partner with store managers and regional leaders to improve labor planning effectiveness.
• Lead and conduct store-level training on workforce management systems and labor and staffing topics.
• Corresponds with store and field teams on labor management and operations.

Benefits

• We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much, much more.
• At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment.
• We provide training programs and access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees