Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership)

COPE Health Solutions•San Diego, CA

1d•Onsite

About The Position

The Program Manager independently maintains the day-to-day operations at one of our Health Scholar sites, located within one of our hospital or ambulatory care center clients. This role serves as a vital link between Health Scholar program participants, our internal team, and the client, ensuring program operations run smoothly. The ideal candidate will demonstrate adaptability and enthusiasm across a range of responsibilities, including ensuring an excellent program experience for Scholars, meeting and exceeding student recruitment goals, and building strong relationships with hospital and health system client executives. This position offers a unique opportunity for individuals interested in the intersection of health care delivery, student mentorship, and program administration.

Requirements

Bachelor’s degree
1-2+ years of work experience
Passion for student teaching, mentoring and development
Strong project and people management skills
Comfortable recruiting and networking is required
Valid driver's license and reliable transportation
Excellent interpersonal, oral and written communication skills
Able to work well independently; the role requires you to work directly at the client site as the sole Program Manager
Available to participate in regional trainings that occur during the evenings and on some weekends (typically 1-2 weekends every month)
Ability to travel to corporate office in downtown Los Angeles occasionally
Proficient in Microsoft Office programs (Outlook, Word, Excel, PowerPoint and Visio)

Nice To Haves

Experience managing large group
Recruitment experience
Experience and interest in health care

Responsibilities

Actively recruit and ensure a strong pipeline of diverse Health Scholar candidates on an ongoing basis by attending recruitment events such as fairs and presentations, cultivating relationships with campus career centers, professors, counselors and others, engaging student organizations through presentations, flyering and other potential opportunities
Provide direct supervision to program participants (typically 50-200), as the sole Program Manager at client site, including providing mentorship, coaching and professional development opportunities
Manage and actively improve or implement on-site program operations at client site, including: quarterly training for scholars, departmental operations, scholar recruitment activities, facilitating meetings and professional development workshops, and major projects such as seasonal programs
Build and manage relationships with key hospital client executives and staff to ensure ongoing success of current programs and future growth through regular meetings, committees, daily rounding
Conduct quantitative and qualitative analyses on program metrics to effectively report service line impact, risks to clients, and to identify opportunities demonstrate value to client partner
Plan for future client growth by raising opportunities for opening additional clinical and administrative departments for participant rotations with client executives, as appropriate
Engage with Account Principal and other team members to identify and pursue opportunities to add value to client through value-based payment, population health management, PMO, Process Improvement or other services offered by our firm
Support firm wide business development through activities such as participating in market research or contributing to an article or other BD collateral
Proactively identify and mitigate risks by addressing complaints or concerns from clients, staff and/or program participants. Risks may include HIPAA issues, compliance, background checks, policy violations and more. Elevate high risk complaints or concerns to management
As time and program performance allow, engage as a billable team member for consulting projects engaged with the client
Display sound judgement, professionalism, and strong conflict-resolution skills, modeling these behaviors for our program participants
Ensure compliance with all local, state and federal regulations, client site-specific policies and ethical standards
Carry out all other responsibilities, tasks and projects as assigned