Workforce Development Career Coach

The Centers•Cleveland, OH

21h•Onsite

About The Position

The Career Coach assists individuals in developing job readiness by assessing a job seeker’s knowledge, skills and interests in order to steer him/her to an appropriate career path and successful job placement. Coach’s work one-on-one with job seekers, virtually and in-person, to assess barriers to employment, completes an Individual Service Plan, and generate internal and external referrals to remove or mitigate barriers to employment. Coaches and develops job seekers job search skills, including formulating resumes, researching job openings, applying for positions and preparing for interviews. Assists Instructors by participating in weekly assigned workshops. Offers networking opportunities to Job Seekers with perspective employers. This position will work in-person Monday-Friday from 8:00am-4:30pm or 8:30am-5:00pm, with some evenings. This is not a remote position. The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive. Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.

Requirements

High School Diploma or equivalent with 4 years of experience in workforce required.
Minimum 1 year of relevant exposure to or experience working with job seekers experiencing challenges in finding employment. Experience in a related field such as workforce development or social services is preferred.
Proficient in using working with electronic platforms (i.e. Microsoft software Office Suite, internet research, database managements, and virtual learning platforms). Requires travel to other facilities and meetings as needed. Reliable transportation is required, a valid driver’s license and personal vehicle strongly preferred.
Availability to work outside of standard business hours, including evenings and weekends to accommodate program requirements and client needs, as well as participation on trainings and meetings.

Nice To Haves

Bachelor’s degree in related area preferred.
Bilingual proficiency in English and Spanish both oral and written is a plus.

Responsibilities

Conduct interviews with job seekers to assess barriers to employment and fill out individual service plans to lead to successful job placement.
Assist job seekers with referral information and follows up regularly on the progress being made to resolve barriers to employment.
Provide emergency assistance and referral to other programs or agencies as needed.
Responsible for monitoring attendance and case note reporting through database management system.
Responsible for updating and maintaining job seeker files with the highest level of detail and timeliness possible. Ensure that all required forms are properly completed.
Maintain current and organized information on job postings in the Greater Cleveland area.
Meet with job seekers on a daily basis, provide them with effective job leads, perform any and all activities conducive to the job seeker’s obtaining employment, and following up on job search activities.
Revise and correct any and all documentation produced by job seekers to ensure quality material, such as resumes and cover letters.
Responsible for attending and leading or assisting with assigned workshops. Ensures alternative coverage is found or communicated to Instruction team to assist with alternative coverage.
Working with the Job Developer, develops and maintains cordial relationships with current and potential employers and all El Barrio stakeholders.
Assist with hiring events and ensure attendance of job seekers.
Maintain contact with employed participants to ensure personal and family stability and job retention.
Ensures all data and records are accurate and current utilizing the appropriate database systems and paper records.
Willingness and ability to work virtually and on-site with job seekers
Actively working towards accomplishing and meeting program goals as outlined within contracts, while keeping the job seeker at the front of mind.
Assists with Workforce projects
Other duties as assigned