Workforce Counselor

EDSI (Educational Data Systems, Inc.)

About The Position

Scope of Position Assess jobseekers and determine the most appropriate path to return to work. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement. May provide support to individuals that were/are justice involved.

Requirements

Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Bachelor’s degree in human services, business, education, training or related area
Previous customer service experience required
Working knowledge of MS Windows, Word and Excel

Responsibilities

Provide individualized case management and career counseling to participants in all areas related to gaining and/or retaining employment and career advancement
Complete necessary WIOA data entry requirements in CWDS
Coordinate with program leadership to prepare performance reports, suggest program innovations and improvements, and celebrate participant successes
Develop and update a customized service plan to align with participant employment and training goals
Follow-up with partner agencies to ensure successful engagement in prescribed support services
Counsel, motivate and encourage assigned caseload of participants to develop and guide through a customized career pathway and training opportunities
Provide the support that participants need to overcome barriers and reach their employment/educational goals
Monitor participant progress via outreach, at least monthly, to ensure successful employment and training outcomes
Offer follow-up support services to help participants retain employment or educational goals to ensure that performance measures are met
Assist in the outreach and recruitment of new participants to explain the program’s eligibility requirements to perspective participants
Determine program eligibility and ascertain required documentation
Document services provided in digital management system
Maintain data on employment, education, retention and other performance measure requirements
Attend all staff meetings in order to contribute to program issues and update on agency issues
Attend scheduled in-service training in order to develop professional skills
Assist participants with professional resume development, cover letters, and job application strategies aligned with targeted occupations
Facilitate mock interviews and interview preparation to build participant confidence and improve hiring outcomes
Deliver job readiness services, including career exploration, labor market information, transferable skills analysis, and job search techniques
Collaborate closely with the Employment/Business Services team to connect participants with job leads, hiring events, employer referrals, and work-based learning opportunities
Facilitate workshops (job readiness, resume writing, interview skills, etc.) for individuals or groups
Ensure timely, accurate case notes and documentation to support WIOA compliance, performance measures, and audit readiness.
Assist participants with ITA-related activities, including documentation support and coordination with training providers
Other opportunities as available