Workforce Coordinator, Venues - Houston and New Orleans

Encore Global • Coppell, TX

5d

About The Position

Responsible for coordinating regional workforce requests across both hotel and offsite operations while ensuring a high level of customer service. This position is responsible for coordinating several aspects of regional workforce sharing and scheduling for small to large events. This individual will strive to enhance the quality of the existing workforce through efficient planning, coordination, and training to reduce costs, increase labor efficiency, and improve both internal and external customer service. This position reports to a Divisional Workforce Manager.

Requirements

• 1-2 years of labor management experience
• Strong written and oral communication skills
• Strong analytical skills required, including Excel

Responsibilities

• Workforce Coordination
• Works with both offsite and hotel locations to coordinate upcoming workforce needs.
• Proactively engage locations on large labor requests to increase customer service and lower potential labor costs.
• Assess labor requirements and make recommendations that would reduce the labor broker usage by matching appropriate skills sets with the requirements.
• Work with large properties that have significant labor needs to obtain upcoming event schedules, review labor requirements, and source labor from external regions or brokers as needed.
• Customer Service
• Works closely with individual team members to better understand their labor needs and provide support to help them take advantage of regional labor resources.
• Aim to improve the satisfaction and support for regional locations and exceed expectations wherever possible.
• Implement and maintain professional development guidelines outlined by our corporate teams and ensure service standards are always upheld.
• Participate in regular reviews of our labor brokers to ensure that these guidelines are implemented and maintained.
• Communication
• Maintain high communication standards, both verbally and in writing, to set, follow through, and meet and exceed expectations.
• Participate in labor calls and meetings between both offsite and hotel locations to gather needs and allocate regional labor resources.
• Work with your direct supervisor to assess training needs within the region and contribute to any scheduled trainings through scheduling support, logistics, material prep, and training.
• Reporting
• Provide regular feedback to your direct supervisor on areas of opportunity related to labor, trends, and progress throughout the year.
• Assist with assembling detailed reports and contribute to an overall evaluation of the regional labor needs.
• Track and report out on any achieved savings and the status of current projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed