Workforce Analytics & Productivity Monitoring Analyst

Sedgwick-posted 3 days ago

Full-time • Mid Level

Memphis, TN

5,001-10,000 employees

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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Analytics & Productivity Monitoring Analyst PRIMARY PURPOSE OF THE ROLE: To manage Sedgwick’s Workforce Analytics software and serve as a product owner who works with the various lines of business to champion the use of the product, administer the software and work with various stakeholders to integrate the product into daily operations.

Engineers, implements, monitors and champions Workforce Analytics & Productivity Monitoring software.
Identifies and defines system and application requirements.
Designs workforce analytics/productivity monitoring architecture and develops detailed roll-out plans.
Prepares and documents standard operating procedures and protocols.
Configures and troubleshoots application and integrated devices.
Develops technical solutions and new productivity/monitoring tools to assist in workforce analytics and automating repeatable tasks.
Leads IT groups and business units as necessary in troubleshooting compatibility issues between tools and business or productivity programs.
Performs analysis of software or programs and provides written or verbal analysis and recommendations to management.
Analyzes client and customer needs as required and provides clear and concise reports and recommendations to leadership.
Works closely with management on assigned projects from inception through implementation ensuring adequate internal communication and user involvement is maintained.
The candidate will be responsible for administering and supporting workforce analytics and productivity monitoring platforms, ensuring optimal configuration, performance, and data integrity.
Key responsibilities include software setup and customization, user enrollment and access management, and seamless integration with enterprise systems such as HRIS and identity management platforms.
The role requires strong capabilities in data management, report customization, dashboard development, and analytical interpretation of workforce trends.
The candidate will also be expected to communicate effectively with stakeholders, provide training and onboarding for end users, coordinate with software vendors for support and enhancements, and maintain audit readiness by ensuring compliance with data governance and privacy standards.

Bachelor’s degree in Information Systems, computer science, or related technology field from an accredited college or university preferred.
Related technical institute certification preferred.
Eight (8) years of encryption technologies/algorithms, digital forensics, network topologies, and access controls experience or equivalent combination of educated and experience required.
Knowledge of Workforce Analytics applications such as ActivTrak, Teramind, Insightful, etc.
Knowledge of Performance Monitoring applications & concepts
Knowledge of audit and compliance
Knowledge of various operating systems
Knowledge of desktop productivity software
Excellent oral and written communication skills, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more.

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