Workforce Analyst

University of Miami•Miami, FL

1d•Remote

About The Position

The Workforce Analyst at the University of Miami/UHealth Department of Patient Access is responsible for creating operating reports to assist leadership in managing daily operations. This role involves creating ad-hoc analysis of clinical activity and operations with the goal of maximizing access to and utilization of services. The analyst reports on processes and data to analyze, communicate, and identify opportunities to meet patient demands. This position is full-time and remote, supporting UHealth-University of Miami Health System, which is South Florida's only university-based health system, providing leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. The University of Miami is an Equal Opportunity Employer.

Requirements

High School Diploma or equivalent
Minimum 2 years of relevant experience
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Skill in completing assignments accurately and with attention to detail.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e., Microsoft Office).

Responsibilities

Creates and presents reports and tools to department staff and leadership and ensures that information provided is understood and used appropriately.
Analyzes clinical performance in order to facilitate patient access to care.
Monitors utilization and demand metric and makes recommendations.
Documents business process improvements.
Monitors overbooking and under-booking of provider schedules.
Provides support to departments performing quality assurance checks on assigned schedules.
Supports the labor negotiation process by collecting information from HR systems and other sources, as appropriate.
Coordinates and oversees team initiatives and projects.
Provides coaching and training to less experienced analysts, as needed.
Adheres to University and unit-level policies and procedures and safeguards University assets.