Workers Compensation Insurance (WCI) Coordinator

The University of Texas at Austin•Austin, TX

About The Position

General Notes Be a part of One Great Team—collaborative, resourceful, intentional, and impact-driven. As a WCI Coordinator, you’ll be more than the first point of intake —you’ll be a trusted guide, a problem-solver, and a values driven leader. You’ll help employees and their managers navigate the complexities of the workers’ compensation insurance process, while also contributing to strategic initiatives that shape the future of our HR services. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/learning-development/resources/employee-experience. Security sensitive; criminal background checks conducted on selected candidate. Hiring decision is contingent upon applicant clearing checks. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Purpose The WCI Coordinator is part of the University’s HR Services team. Our mission is to deliver a world-class campus, student, and innovation experience through operational excellence. As a WCI Coordinator, you’ll be at the heart of that mission, as the first line of support for staff who are injured on the job, collaborating with other professionals with a common purpose to provide empathetic care and solutions.

Requirements

Bachelor’s degree and 7 years of experience in HR administration, including experience handling Workers Compensation Insurance cases or equivalent combination of education and experience.
Strong communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.
High level of integrity and confidentiality.
Proficiency in Microsoft Office and HR systems.

Nice To Haves

Experience with Workers Compensation Insurance systems such as ICE.
Experience working with insurance adjusters.
Experience with Workday and with service delivery platforms such as Service Now and Amazon Connect.
Bilingual fluency in English and Spanish.

Responsibilities

Be the Bridge: Serve as a highly organized coordination point between employees, insurance adjusters, leave management and departmental HR. You’ll provide clear, compassionate guidance regarding first report of injury and any requisite actions (return to work and light duty coordination, leave election forms, treatment locations, claim guidance, etc.).
Drive Engagement: Lead, support and facilitate training sessions regarding WCI and empower departmental HR with educational tools to help demystify WCI and empower employees to make informed decisions.
Champion Innovation: Use technology like DocuSign and ServiceNow and other systems to streamline processes and improve the employee experience.
Deliver Insight: Prepare reports and HR analytics that audit for compliance, track customer data and enhance our programs.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card