Workers' Compensation Claims Examiner

AmTrust Financial Services, Inc.•Overland Park, KS

4d•Hybrid

About The Position

AmTrust Financial Services is growing fast and looking for a Claims Examiner I to join our Workers’ Compensation team. You’ll investigate and resolve claims quickly and accurately, using strong research and negotiation skills to deliver great results. Prior insurance experience— even outside workers’ comp or commercial lines— and an adjuster license are preferred. This role is hybrid out of our Overland Park, KS office This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time The expected salary range for this role is $53,300-$67,000 annual. Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Prior insurance or claims experience preferred.
Active adjuster license preferred; ability and willingness to obtain licensure required (company-paid training available).
Strong analytical, organizational, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to handle confidential information with professionalism and integrity.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Competence with common office software (Microsoft Office Suite, CRM/claims systems a plus).

Responsibilities

Assist in reviewing, investigating, and processing incoming claims in accordance with company policies and regulatory guidelines.
Gather and analyze documentation, statements, and other supporting materials to determine claim validity and coverage.
Communicate with policyholders, vendors, and internal teams to ensure timely and accurate claim resolution.
Maintain detailed and accurate claim files and documentation.
Provide clear, empathetic, and professional customer service throughout the claims process.
Identify potential subrogation and fraud indicators and escalate as appropriate.
Support senior adjusters and team members with claim-related tasks and administrative duties.
Participate in training and development programs to build technical and industry knowledge.