Workers' Compensation Claims Adjuster
About The Position
Argo Group International Holdings, Inc . and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. (“BWS”), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. Job Description We are seeking a highly capable Workers’ Compensation Claims Adjuster to join our in-office team (5 days/week) at any Argo Group location. This role reports to a manager in North Carolina and focuses on adjudicating workers’ compensation indemnity claims in CT, DE, MA, ME, NH, RI, and VT , along with additional jurisdictions. You’ll play a meaningful role in delivering exceptional outcomes for our clients.
Requirements
- Bachelor’s degree required , OR two insurance designations OR four additional years of WC adjusting experience in lieu of degree.
- Minimum 2 years’ experience adjudicating workers’ compensation claims in CT, DE, MA, ME, NH, RI, VT .
- Licensed in FL, GA, or TX ; must be able to quickly obtain other required jurisdictional licenses (within 120 days).
- Strong business acumen and understanding of how claim outcomes impact profitability.
- Proven ability to exercise sound judgment and independent decision-making.
- Strong execution skills—solution-oriented, resourceful, and effective under pressure.
- Excellent communication skills and ability to build productive relationships.
- Strong negotiation, evaluation, and strategic thinking skills.
- Ability to thrive in a fast-paced, evolving environment with multiple priorities.
- Demonstrated customer focus and ability to articulate claim value to stakeholders, including senior leadership.
- Understanding of dispute-resolution mechanisms (e.g., arbitration, mediation).
- High degree of professionalism, curiosity, integrity, and willingness to do the right thing.
- Proficient in MS Office and related business systems; fluent in English.
- Commitment to ongoing professional development.
Responsibilities
- Adjudicate workers’ compensation claims of higher technical complexity within defined authority.
- Resolve moderately complex issues requiring broad understanding of claims processes and business impact.
- Investigate claims promptly and thoroughly, including interviews and documentation review.
- Evaluate policies, endorsements, and client instructions to determine coverage.
- Manage litigated claims and maintain accurate reserves aligned with Argo policy.
- Ensure timely file progression through effective diary management and task completion.
- Identify loss drivers, trends, and opportunities to reduce frequency and severity.
- Prepare clear, concise claim reports and maintain complete, accurate documentation.
- Apply creative solutions and negotiate cost-effective settlements within authority.
- Coordinate internal and external expert resources as needed for case resolution.
- Communicate professionally with insureds, claimants, attorneys, underwriters, and management.
- Prioritize workload, process mail, and manage correspondence efficiently.
- Demonstrate strong claim management fundamentals and a consistent client-focused mindset.
Benefits
- All employees are eligible for an annual bonus and a comprehensive benefits package.
- We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
