Workers' Compensation Claim Supervisor (NM - Hybrid)

Ccmsi•Albuquerque, NM

13d•$85,000 - $90,000•Hybrid

About The Position

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. The Workers’ Compensation Claim Supervisor is responsible for the investigation, adjustment, and supervision of assigned claims, with a strong focus on New Mexico Workers’ Compensation regulations and compliance. This position may serve as an advanced training role for future management opportunities. When we hire supervisors at CCMSI, we look for people-leaders who recognize that every claim impacts a real person’s livelihood, hold themselves and their teams accountable for results, and approach challenges as opportunities to develop others and drive excellence.

Requirements

10+ years of Workers’ Compensation claims handling experience, including full investigation, evaluation, and resolution.
Strong understanding of New Mexico Workers’ Compensation Act, claim practices, and compliance requirements.
Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment.
Active Workers’ Compensation adjuster license in NM or ability to obtain within required timeframe.
Effective communication skills and ability to engage professionally with clients and internal teams.
Reliable attendance during established client service hours.

Nice To Haves

Prior supervisory experience within Workers’ Compensation.
Bachelor’s degree or equivalent combination of education and experience.
Industry certifications such as AIC, CPCU, ARM.
Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Responsibilities

Review, assign, and supervise all claim activity to ensure compliance with New Mexico WC laws, Corporate Claim Standards, and client-specific handling instructions.
Investigate, evaluate, and adjust assigned claims in accordance with NM WC regulations and established standards.
Establish and oversee reserves for designated claims within authority levels.
Provide oversight of medical, legal, and miscellaneous invoices; negotiate disputed bills when necessary.
Authorize and process claim payments within established guidelines.
Negotiate settlements in compliance with NM WC statutes and corporate standards.
Direct handling of complex and litigated claims.
Provide education, training, and development for claim staff.
Maintain accurate documentation and diary entries in the claim system.
Ensure compliance with Corporate Claim Handling Standards and NM-specific client instructions.