Workers' Compensation Claim Representative - Montana

The Hartford•Scottsdale, AZ

20h•$51,280 - $90,120•Remote

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This position has an in-state handling requirement and is open only to candidates who reside in the state of Montana This role will be filled as a Claim Representative or Sr. Claim Representative based on the experience level and qualifications of the candidate(s). The Workers' Compensation Claim Representative/Sr. Claim Representative is accountable to plan, recommend and execute the investigation of worker compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the Claim Representative or Sr. Claim Representative will work within established procedures in adherence to statutory, regulatory and ethical requirements. At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance.

Requirements

Prior workers’ compensation insurance claim handling is preferred
HS Diploma required, Bachelor’s Degree is preferred
Demonstrated passion for delivering a superb customer experience
Excellent organizational skills, especially regarding prioritizing work activities
Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
Superb time management and organizational skills
Ability to meet productivity targets in a fast-paced, team-oriented environment
Excellent communication skills and negotiation skills
Ability to adapt and flourish using industry-changing workflows
Excellent written and verbal communication skills
Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
Ability to self-manage competing priorities while delivering accurate work within key timelines
Minimum of 2+ years of experience in Workers' Compensation claim handling required
Certification exams and adjusting licenses as required by state
Outstanding interpersonal skills
Strong focus delivering outstanding customer service
Demonstrated strong written and verbal communication skills
Demonstrated consistent high level of performance and achievement over career span
Excellent time management skills with the ability to manage competing priorities

Responsibilities

Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
Provide exceptional customer service by establishing and maintaining productive business relationships with customers
Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
Leverage contemporary technology to achieve accurate and efficient claim outcomes
Consistently demonstrate professional diplomacy during all interactions with customers
Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
Embrace a culture of continuous improvement