Workers' Compensation Assistant

City of Aurora•Aurora, CO

3d•$32 - $40

About The Position

Under the direction of the Risk Operations Manager and Sr. Workers’ Compensation Adjuster, the Workers Compensation Assistant performs a variety of clerical and claims functions for the Workers’ Compensation Claims team in the Risk Management Division.

Requirements

High School or GED
One year of clerical, data entry, or related experience
Knowledge of computer software applications including Microsoft Word, Excel and Power Point.
Basic understanding of HIPAA.
Exceptional communication skills and de-escalation techniques for handling difficult people and sensitive/emotional situations.
Strong interpersonal skills.
Self-starter capable of working alone or with others.
Uses discretion and independent judgment in claim handling.
Ability to establish and maintain effective working relationships with claimants, employees, attorneys and third-party administrators.
Ability to communicate effectively both verbally and in writing.
Ability to handle sensitive situations with tact and diplomacy.

Nice To Haves

Associate’s Degree
Experience in medical, insurance, or legal office.
Experience with Worker’s Compensation or Medical claims preferred.

Responsibilities

Verifies new claim file setup with all necessary documents uploaded in the Risk Management Information System (RMIS)
Maintains confidential physical and electronic claim files in accordance with HIPAA.
Assists with records management and archiving.
Establishes initial claim reserves based on schedule provided by Sr. Claims Adjuster
Assists with fielding basic questions from injured workers, supervisors and providers regarding workers’ compensation claims
Under the direction of the Sr. Claims Adjuster, prepares and submits subrogation demands
Under the direction of the Sr. Claims Adjuster, handles medical workers’ compensation claims
Performs additional duties as required

Benefits

Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Rich benefits package with low employee costs
Generous paid-time-off program (Vacation, Sick and Personal leaves)
Retirement pension plan
Rewarding public sector work impacting a large and diverse community
Growing city and employee population
Expansive perk benefits such as free Recreation Center Membership, wellness programs, tuition assistance, career advancement, performance bonus programs, etc.
On-site fitness center and wellness programs
Remote work opportunities