Workers Compensation Administrator

Skookum•Bremerton, WA

9d•$29 - $39•Onsite

About The Position

Join Tessera and make a difference. Tessera is a national leader in creating meaningful employment opportunities for individuals with disabilities and veterans. We are a dynamic and growing organization of social entrepreneurs dedicated to building strong communities and delivering exceptional service. About Tessera: A recognized leader in inclusive employment and workforce development. A mission-driven team of innovative and passionate professionals. Operating self-sustaining businesses across 15 states and the District of Columbia, with a workforce of more than 1,700 employees. Committed to providing outstanding customer experiences across all service lines. Focused on supporting employee growth through robust training, development, and support programs. Our Bremerton, Washington Home Office supports nationwide operations with a highly skilled and motivated team specializing in finance, human resources, vocational and workforce development, information systems, strategy, business development, communications, marketing, quality, safety, learning, and more. As a Workers Compensation Administrator, you'll… The Workers’ Compensation Administrator oversees the day-to-day administration of Tessera’s workers’ compensation program, including Washington State L&I and out-of-state claims, and return‑to‑work coordination across all locations. This role partners closely with the safety team regarding OSHA recordables and reporting. It also works directly with employees, HR, leadership, finance, medical providers, and consultants to ensure compliant, consistent, and employee‑focused claims management while mitigating risk and costs. The position is dedicated to providing clear communication, compassionate support, and timely return‑to‑work solutions that promote employee well‑being and high‑quality outcomes.

Requirements

High School Diploma/GED is required.
3 – 5 years of previous experience in Workers Compensation Claims Administration is required.
Combination of education and previous experience will be considered.
Must be proficient in Microsoft Office
Must have strong written and verbal communication skills
High level of accuracy, strong attention to detail, and commitment to quality control
Strong time management skills and ability to prioritize competing demands
Strong compliance management skills, ability to make sound independent judgment, and effective decision‑making abilities.
A valid state driver’s license is preferred with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.

Nice To Haves

Previous data analytics, report generation, or records management experience is preferred.
Previous experience with Workday is preferred.
Previous knowledge of OSHA recordkeeping and compliance requirements, and experience supporting safety programs and initiatives is preferred.
Previous experience leading meetings and presenting to small and large groups is preferred.

Responsibilities

Provide exceptional, professional customer service while efficiently administering Tessera’s Workers’ Compensation claims, including Washington State L&I and out-of-state claims.
Ensure timely and accurate response to injury reports, claims filing, and ongoing case management through effective tracking and follow-up to support prompt resolution.
Following a workplace injury, guide employees, site leadership, RVPs, and CFT staff through the workers’ compensation process, including explaining KOS benefits, outlining required steps, and requesting necessary approvals from site leadership and the RVP.
Coordinate with injured employees, medical providers, insurance carriers, third-party administrators (TPAs), legal teams, and internal partners to support medical treatment, recovery, and compliance with applicable laws and company policies.
Facilitate return to work and light duty assignments by collaborating with employees, supervisors, medical providers, TPAs, claims adjusters, and insurance carriers.
Develop and implement modified and light duty work, including partnering with supervisors and TPAs to create appropriate light duty job descriptions.
Identify any relevant employee history—including prior workers’ compensation activity, disciplinary actions, documented preexisting conditions, and site specific concerns—and escalate any potential issues or irregularities to the TPA or insurance carrier as appropriate.
Maintain accurate and up to date claim files, logs, and diaries documenting injury status, treatment progress, and outcomes.
Conduct regular claim reviews with internal stakeholders, TPAs, and insurance carriers to support proactive claim management and ensure reserves accurately reflect expected claim exposure.
Review Injury and First Aid Accident Reports for completeness, accuracy, and compliance; analyze data to support regulatory requirements and internal policies.
Partner with the Safety function to support OSHA recordables and reporting requirements.
Collect and submit documentation for Stay at Work (SAW) applications and provide payment information to Finance for processing.
Maintain the integrity, confidentiality, and security of workers’ compensation records containing PHI and PII by accurately filing and uploading documentation in accordance with retention and privacy requirements, sharing information only when authorized, and ensuring compliance with HIPAA and ADA regulations.
Stay current on Workers’ Compensation laws, regulations, policies, and best practices.
Collaborate with the Safety team to assess workers’ compensation and incident trends contributing to adverse experience rating impacts, and jointly develop data driven strategies to improve safety performance and reduce claim costs.
Maintain effective communication and positive working relationships with employees, supervisors, managers, HR, medical providers, TPAs, and other stakeholders.
Contribute to departmental goals, communications, workflows, processes, and desk manuals.
Maintain and update the Workers’ Compensation training slide deck to reflect the most current processes and policies and deliver training to employees and managers on related procedures.
Prepare and deliver Workers’ Compensation presentations in collaboration with the Safety function, as needed.
Provide workers comp claim information to RVP & CFT Staff in preparation for metric meetings.
Partner with the Workday team to manage, maintain, and enhance the Workers’ Compensation module.
Research Workers’ Compensation issues, analyze outcomes, and recommend improvements to policies, procedures, and processes to increase efficiency and effectiveness.
Pursue advanced Workday training to serve as a subject matter expert in Workers’ Compensation transactions, business processes, and configuration.
Demonstrate flexibility and adaptability in response to changing business needs.
Exhibit passion for serving a diverse workforce, including individuals with disabilities.
Perform other duties as assigned.

Benefits

Medical, Dental, Vision, Life & Short-Term Disability Insurance
Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays, accrual of 12 paid days of vacation, paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP), and an engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees