Worker's Compensation Administrator

A1 Garage Door Service•Phoenix, AZ

About The Position

The Workers’ Compensation Administrator leads the company’s workers’ compensation program from injury reporting through claim resolution and return-to-work. This role serves as the primary point of contact for all workers’ compensation claims and works closely with the various departments to support accident investigations, ensure compliance, and reduce future risk. Operating in a fast-paced and continuously evolving environment, this position requires strong organization, responsiveness, and the ability to think quickly and critically. While not a strategic role, this position is expected to identify trends, offer practical solutions to reduce claims, and proactively support a culture of safety and accountability.

Requirements

2–4 years of experience in workers’ compensation, claims administration, HR, safety, or related field
Working knowledge of workers’ compensation laws, reporting requirements, and claims processes
Strong organizational skills with the ability to manage multiple active claims
Excellent communication and interpersonal skills
Ability to maintain strict confidentiality
Quick Critical Thinker – Able to assess situations rapidly, ask the right questions, and make sound decisions under pressure.
Highly Organized & Detail-Oriented – Keeps claims moving, tracks deadlines, and follows through consistently.
Adaptable & Resilient – Thrives in a high-turnover, fast-paced, and evolving operational environment.
Solution-Oriented – Identifies patterns and offers practical ideas to reduce injuries and claim exposure.
Strong Communicator – Builds trust with injured employees while partnering effectively with leadership and the Safety Manager.
Accountable & Proactive – Takes ownership of the claims process and drives timely resolution.

Nice To Haves

Experience working with insurance carriers and/or TPAs preferred

Responsibilities

Serve as the primary administrator and lead contact for all workers’ compensation claims
Report injuries to insurance carriers/TPAs promptly and ensure timely documentation
Manage and track all open claims from initial report through closure
Coordinate communication between injured employees, supervisors, Safety Manager, HR, medical providers, and adjusters
Monitor treatment plans, work restrictions, and claim progress
Ensure compliance with state reporting requirements and deadlines
Create and maintain OSHA recordkeeping and compliance reporting
Partner with Safety and Management on accident and incident investigations
Identify recurring injury patterns and communicate findings to HR, Operations, and Safety.
Assist in developing practical solutions that reduce risk exposure and claim frequency
Facilitate modified duty and transitional work assignments
Partner with managers to identify appropriate light-duty opportunities
Monitor compliance with medical restrictions
Support safe, timely return-to-work processes
Track and analyze claim trends, costs, and recurring risk areas
Prepare reports to include, but not limited to, overall claims, claim by type, claim by tenure, etc.
Provide practical, actionable suggestions to decrease frequency and severity of claims
Think creatively and act quickly to resolve claim-related challenges
Maintain accurate records and provide reporting as needed