Workday Sr. Project Manager

Impact Advisors • Chicago, IL

45d • $125,768 - $201,000

About The Position

We are seeking a seasoned Workday Human Capital Management (HCM) consultant to support our Application Management Services (AMS) clients who are live on Workday. In this client-facing role, you will lead ongoing support, system optimization, and continuous improvement efforts for multiple clients. You will act as a trusted advisor, helping clients maintain operational excellence, stay compliant, and realize long-term value from their Workday investment.

Requirements

• 5+ years of Workday experience, with deep functional expertise in Core HCM and at least two other modules.
• Experience in a managed services model.
• Demonstrated experience in a client-facing or consulting role, providing ongoing Workday support and advisory services.
• Experience leading Workday release assessments and regression testing in a multi-client environment.
• Ability to manage multiple clients simultaneously, balancing support demands and strategic initiatives.
• Excellent communication, presentation, and relationship management skills.

Nice To Haves

• Workday certification preferred.

Responsibilities

• Lead Workday post-production support services for HCM, Comp, Benefits, Talent, Learning and Recruiting modules across a portfolio of clients.
• Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements.
• Develop strong client relationships, understanding each organization's policies, business cycles, and compliance requirements to provide tailored recommendations and support.
• Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs.
• Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams.
• Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance.
• Mentor and lead junior consultants and support analysts, ensuring consistent delivery of high-quality client service and knowledge transfer.
• Coordinate with Workday and third-party vendors on behalf of clients for issue resolution and system enhancements.

Benefits

• For salaried positions, this role may also be eligible for an annual bonus.
• Additional benefits and perks may also be available, depending on the position and employment terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees