Workday Solutions Analyst
About The Position
Summary: Provide generalist assistance for Tier I and II level service tickets supporting Workday and the Workday Team. Job Description: POSITION RESPONSIBILITIES AND DUTIES Provide timely support for Tier I and Tier II (if applicable) level service tickets for Workday module to ensure Service Level Agreements are met. Assist with ongoing maintenance and continuous improvement of the Workday platform within experience level. Communicate with Stakeholders and Team Members by participating in meetings both recurring and ad hoc on related Workday items. Serve as project assistant on Workday configuration and enhancements to help meet project timelines and deliverables. Assist the Workday Support Team by offering insight on solutions that both meets customer needs and considers audience, performance, and usability. Stay updated with Workday releases and roadmap and identify opportunities to leverage new features and functionality to improve business processes. Utilize general system knowledge to troubleshoot, assist with configuration, enhancement, maintenance, and testing of the Workday system. Build positive relationships with stakeholders and subject matter experts to increase confidence in and communication with the Workday Support Team and ensure customer satisfaction. Proactively learn new areas of Workday to broaden knowledge and provide cross functional support within the Workday Support Team. Assist with/or participate in the research, design, development, testing, delivery and training of new and modified business processes, reports, and tools. Review and complete Workday helpdesk tickets as assigned. Partner with Workday Support Team to help keep track of requirements, timelines, and communications with project stakeholders. Complete other responsibilities as assigned
Requirements
- Excellent English verbal, listening and written communication skills
- Minimum 2 years of experience working with HRIS systems and a demonstrated high level of HRIS competency
- Working knowledge of Workday and related Business Processes required
- Highly effective time and project management skills
- Effective and efficient use of resources
- Ability to orchestrate multiple activities at once to accomplish a goal
- Effective team and interpersonal communication skills
- Demonstrated problem-solving ability and strong analytical skills
- Demonstrated critical thinking ability
Responsibilities
- Provide timely support for Tier I and Tier II (if applicable) level service tickets for Workday module to ensure Service Level Agreements are met.
- Assist with ongoing maintenance and continuous improvement of the Workday platform within experience level.
- Communicate with Stakeholders and Team Members by participating in meetings both recurring and ad hoc on related Workday items.
- Serve as project assistant on Workday configuration and enhancements to help meet project timelines and deliverables.
- Assist the Workday Support Team by offering insight on solutions that both meets customer needs and considers audience, performance, and usability.
- Stay updated with Workday releases and roadmap and identify opportunities to leverage new features and functionality to improve business processes.
- Utilize general system knowledge to troubleshoot, assist with configuration, enhancement, maintenance, and testing of the Workday system.
- Build positive relationships with stakeholders and subject matter experts to increase confidence in and communication with the Workday Support Team and ensure customer satisfaction.
- Proactively learn new areas of Workday to broaden knowledge and provide cross functional support within the Workday Support Team.
- Assist with/or participate in the research, design, development, testing, delivery and training of new and modified business processes, reports, and tools.
- Review and complete Workday helpdesk tickets as assigned.
- Partner with Workday Support Team to help keep track of requirements, timelines, and communications with project stakeholders.
- Complete other responsibilities as assigned
Benefits
- medical
- dental
- vision
- 401(k) with company matching
- Employee Stock Ownership Program (ESOP)
- individual stock ownership
- paid vacation
- paid sick leave
- paid holidays
- bereavement leave
- employee assistance program
- pre-tax flexible spending accounts
- basic term life insurance and AD&D
- business travel accident insurance
- short and long term disability
- financial wellness coaching
- educational assistance
- Care.com membership
- ClassPass fitness membership
- DashPass delivery membership
- additional term life insurance
- long term care insurance
- critical illness and accidental injury insurance
- pet insurance
- legal plan
- identity theft protection
- other voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
