Workday Senior Analyst

American Hospital Association•Chicago, IL

20h•$92,000 - $138,000•Hybrid

About The Position

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely. At the core of our mission, are our employees. At AHA, you will see that we work to give you autonomy, creating an environment that allows your experience and ideas to enhance our organization as we work to advance health in America. At AHA, you'll find support for your career through training and development programs and opportunities to expand your skills and knowledge. We'll help you reach your potential and advance your career by keeping you apprised of new job opportunities within our organization. The AHA team comes from a wide array of backgrounds and education across two U.S. offices and approximately 500 individuals. We are proud of our workforce and our commitment to equal opportunity for all, consistent with all applicable Federal anti-discrimination laws.

Requirements

Bachelor's Degree Information technology, finance, human resources or related field
5+ years Experience supporting Workday functionality, system configuration including gathering requirements, testing, and documentation Required
Experience with providing end-user support, including troubleshooting and training Required
Experience utilizing Workday reporting tools including advanced, matrix, composite and BIRT tools Required
Strong working knowledge of Workday functionality, system configuration and business processes - Required
Strong working knowledge of data analysis and business intelligence for report writing - Required
Proven ability to identify challenges/issues with processes/outcomes, to utilize sound judgment and reliable resources to seek information and data to support decisions, and propose practical solutions to resolve - Required
Proven ability to manage multiple, cross-departmental programs/projects simultaneously, ensuring they are executed on time, within scope and within budget - Required
Proven ability to work independently and effectively in a fast-paced, dynamic environment with changing priorities - Required
Proven ability to manage multiple tasks effectively and efficiently by balancing priorities and meeting set timeframes - Required
Strong attention to detail to ensure complete, accurate and timely deliverables - Required
Self-motivated and proactive; proven ability to take initiative to identify areas for improvement - Required
Proven ability to maintain a high standard of professionalism and respect in interactions with others, and to take accountability for work and follow through on deliverables - Required
Effective interpersonal skills to develop and foster positive relationships with internal colleagues and external contacts that drive operational success through constructive interactions - Required
Effective collaboration skills with both internal colleagues and external contacts that promote innovative problem-solving and constructive feedback to support operational success - Required
Strong customer service orientation and positive, professional, solution-oriented approach to interactions with members and colleagues - Required
Proven research and analysis skills to identify and assess information from a variety of sources, including data, and translate into operational success - Required
Effective written and verbal communication skills to interact with and provide clear, concise information to colleagues and bridge gap between technical and non-technical users; ability to prepare documentation, deliver updates, and participate actively in group discussions - Required
Strong working knowledge of standard workplace software and collaboration tools, and ability to contribute to data integrity, operational efficiency, and digital process improvements; willingness to learn and adapt to new technologies - Required
Advanced Microsoft Office Suite skills (outlook, word, excel, powerpoint, teams) - Required
Willingness to learn new skills and take on additional tasks - Required

Nice To Haves

High School Diploma or Equivalent
Workday certifications in Human Capital Management (HCM), Financials, or Integrations Preferred
Advanced understanding of human resources, finance and/or information technology functionality and business processes - Preferred

Responsibilities

Provide technical configuration and maintenance support for Workday modules, security settings, and workflows, including requirements gathering, testing, deployment and documentation, to meet association and business unit needs and objectives.
Provide first and second-line technical support for user issues and system-related problems, resolving glitches and maintaining smooth operations.
Interface with vendors/consultants when necessary to resolve issues.
Collaborate with internal stakeholders to manage testing activities for Workday releases, enhancements, integrations and workflow improvements that align with business unit and association needs and enhance system efficiency and effectiveness.
Develop and maintain custom reports, dashboards and analytics that support decision-making and compliance.
Partner with internal stakeholders to translate functional requirements into scalable Workday technical solutions.
Develop and conduct training sessions and workshops to help users understand and effectively utilize Workday functionalities.
Identify opportunities in Workday for technical process improvement and automation to enhance efficiency and user experience.
Perform other duties as assigned.