Workday Principal Analyst

Blackbaud•Charleston, SC

20h•Remote

About The Position

Blackbaud was founded on the idea that technology can be a medium for social change. Over the last thirty years, we’ve delivered software solutions to the nonprofit sector, helping mission-driven organizations manage operations and engage supporters. We have the satisfaction of knowing that our solutions are making a difference every day, allowing our clients to focus their time and resources on what they do best: changing the world. The Workday Principal Analyst role will join an exciting team at Blackbaud focused on maintaining and maximizing the company’s HCM usage. This position will play a key role in bringing a global and sustainable approach to how we handle and interpret our employee data. You can help in establishing critical groundwork for long-term change and best practice approaches as we move our organization forward. Process Improvements, Projects & Metrics Maintain the long-term integrity of the Workday Environment and drive platform modernization efforts, while being flexible and nimble to the business requirements Collaborating with internal customers to define deployment expectations and ensure consistency with strategic direction and map opportunities to improve workflows Drive continuous improvement initiatives to incorporate new functionality and emerging AI capabilities to enhance the user experience and drive operational efficiency, ensuring we keep a pulse on the latest enhancements to benefit our organization Maintain data accuracy and integrity by creating and implementing data maintenance processes and audits Develop and maintain work instructions and job aids while creating a streamlined, efficient and self-service approach to the organization’s reporting requirements Excellent analytical capabilities, conceptual thinker with the ability to translate complex concepts into clear messages, impactful visuals and actionable plans Lead troubleshooting and resolution of complex technical issues, ensuring minimal business disruption Plan and execute Workday release management activities, including testing strategies and deployment coordination Service Delivery Knowledge of HR Data Privacy and complying with data privacy rules and regulations Responsible for information, support and explanation on the Workday system and administrative activities in support of the business Crosstrain and network with others to expand/adopt system best-practices Serve as Workday support through ServiceNow tickets, process mapping/documentation and training, for system enhancements and processing procedures Ensure compliance with data security, privacy regulations, and internal governance standards

Requirements

Technical expertise in data management and system-related security, along with a forward-looking mentality to adopt emerging AI capabilities
Experience in HCM systems, Finance, IT, or CRM systems in a technical support role
Demonstrates knowledge about the technology and participates in training and development initiatives to keep abreast of current trends and practices
Ability to apply critical thinking skills and a high attention to details to identify appropriate resolutions
Self-starter that possesses a strong desire to seek optimal solutions and share discoveries with colleagues
Exchanges information with appropriate people to complete work, follows through on tasks and commitments and keeps information confidential, as warranted

Nice To Haves

Ability to learn and maintain other HCM systems as needed
Functional understanding of core HR business terminology, processes and practices
Solid dedication to providing a high-level of customer service
Strong interpersonal skills and ability to effectively organize and communicate
Root cause analysis and complex problem-solving skills

Responsibilities

Maintain the long-term integrity of the Workday Environment and drive platform modernization efforts, while being flexible and nimble to the business requirements
Collaborating with internal customers to define deployment expectations and ensure consistency with strategic direction and map opportunities to improve workflows
Drive continuous improvement initiatives to incorporate new functionality and emerging AI capabilities to enhance the user experience and drive operational efficiency, ensuring we keep a pulse on the latest enhancements to benefit our organization
Maintain data accuracy and integrity by creating and implementing data maintenance processes and audits
Develop and maintain work instructions and job aids while creating a streamlined, efficient and self-service approach to the organization’s reporting requirements
Lead troubleshooting and resolution of complex technical issues, ensuring minimal business disruption
Plan and execute Workday release management activities, including testing strategies and deployment coordination
Responsible for information, support and explanation on the Workday system and administrative activities in support of the business
Crosstrain and network with others to expand/adopt system best-practices
Serve as Workday support through ServiceNow tickets, process mapping/documentation and training, for system enhancements and processing procedures
Ensure compliance with data security, privacy regulations, and internal governance standards