Workday HCM - Functional Support Analyst

Hampton Roads Transit•Hampton, VA

15d•Onsite

About The Position

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. . All applicants must be legally authorized to work in the United States without current or future company sponsorship. This position is located in the Hampton Roads, VA offices and requires on-site presence. Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) Implementation Work with technical team and functional users to plan and upgrade or implement HRMS application. Provide daily user support and troubleshooting of issues. Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of IT fixes and enhancements. Work with functional users to ensure continuous effective use of agency’s HRMS application. Assist users with utilizing additional delivered functionality. Assist with leading requirement analysis sessions to gather key business objectives. Work with team to continually build application business processes. Provide power user support in creation of advanced reports for team shared use. On-going review of regulatory changes; to include working with functional users to communicate, test and build of training in support of changes to application based on released updates and upgrades. Work with functional team to gather and document requirements to apply system solutions to business problems. Assist functional users in performing configuration changes, testing, training and business process documentation as needed. Provide continuous mentoring and knowledge transfer to functional users. Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures. Perform other functional analyst support duties as needed.

Requirements

Proven experience as Workday HRMS Functional Support analyst in the implementation of Workday’s HRMS ERP systems.
Proven experience with full lifecycle implementation with Workday HRMS ERP system and technical knowledge of Workday HRMS applications.
Exemplified advanced knowledge in understanding of business requirements, processes and implementation approaches for three or more of the following Workday HRMS core modules: Workforce Management, Benefits Administration, Payroll, Recruiting or Absence Management.
Experience with configuring Workflow approvals.
Demonstrated experience with implementing and managing application security for Workday’s HRMS system.
Must be able to QA test development work and work with the technical development team to ensure customer requirements are met.
Advanced knowledge of HR business practices, workflow analysis, business systems design, and process re-engineering.
Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning, test scripts etc.…
Accountable and strong rapport with technical counterpart and user community.
Willing to provide leadership in the development of functional skills in others through active knowledge sharing.
Technical proficiency in developing user reports with Workday’s HRMS system.
Technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data.
Demonstrated ability to handle multiple priorities effectively and efficiently.
Demonstrated skill in verbal and written communications.
Excellent issue resolution (problem diagnosis), analytical and troubleshooting skills.
Demonstrated commitment to and understanding of best practices in quality customer service.
Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated. Software applications: Advanced knowledge of MS Office products (with particular emphasis on Excel, Project, and Visio (or other flowcharting software)).
BA/ BS degree in Business Administration or Management Information Systems or closely related field or the equivalent combination of education and experience required.
7 + years of operational experience supporting Workday’s HRMS application.
6 + years proven Workday HRMS system implementation / upgrade experience.
2+ full Workday HRMS Software Development Life Cycle (SDLC) implementations
Worked as Workday HRMS Functional Lead 2+ implementation and/or upgrade projects.
Possess a valid Driver's License.
Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Nice To Haves

Experience working with a Transit agency.
Public Sector experience.

Responsibilities

Implementation Work with technical team and functional users to plan and upgrade or implement HRMS application.
Provide daily user support and troubleshooting of issues.
Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of IT fixes and enhancements.
Work with functional users to ensure continuous effective use of agency’s HRMS application.
Assist users with utilizing additional delivered functionality.
Assist with leading requirement analysis sessions to gather key business objectives.
Work with team to continually build application business processes.
Provide power user support in creation of advanced reports for team shared use.
On-going review of regulatory changes; to include working with functional users to communicate, test and build of training in support of changes to application based on released updates and upgrades.
Work with functional team to gather and document requirements to apply system solutions to business problems.
Assist functional users in performing configuration changes, testing, training and business process documentation as needed.
Provide continuous mentoring and knowledge transfer to functional users.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Perform other functional analyst support duties as needed.