Workday Client Partner (Post-Production)

CrossVue

3d•Hybrid

About The Position

Imagine advising renowned clients across the country and implementing one of the world’s most innovative and leading cloud technologies. At CrossVue, that’s exactly what you’ll do – you’ll take part in a quickly growing Workday practice. As a Workday Services Partner, we offer full-suite services and provide our consultants with hands-on training and certification in Workday. We believe that happy employees deliver better results, so we strive to provide our employees with a meaningful work-life balance and invest in their professional development. By joining CrossVue you’ll be making a direct impact on our growing Workday practice, regularly taking part in: Advising key stakeholders through selection, transformation, implementation, and configuration of Workday. Our consultants are hands-on involved in full-scale implementation, project management, change management, requirements and design, process improvement, testing, integration enablement support, overseeing supplier enablement, and best practices Contributing beyond client delivery, including, but not limited to recruiting, coaching, marketing, business development, practice development, operational improvement, and beyond Implementing performance improvement and cost-reduction initiatives Workday Client Partner - Healthcare We're looking for a Workday Client Partner to join our growing team. This role is crucial in overseeing and facilitating the successful delivery of post-production Workday consulting services. Working with the executive and practice leadership team, you'll drive strategic initiatives, develop innovative service offerings, and foster a culture of excellence while expanding CrossVue's consulting services, competitive positioning, and partnerships. As a Workday Client Partner, you’ll have the opportunity to: Strategic Leadership & Growth Partner with growth and practice leadership to define and execute CrossVue's strategic objectives and market strategy Drive evolution of services, methodology, and processes for competitive market differentiation Build client relationships and drive future value-based business bookings and revenue Grow new business opportunities from existing accounts Participate in prospect and sales calls and support the sales to service transition on new deals sold Manage practice financials and drive profitability targets Stay current with Workday updates and features to ensure service competitiveness Service Delivery Excellence Establish and maintain best practices for support, including incident management and change management Serve as executive sponsor and escalation point for complex client issues Act as strategic advisor to client and drive awareness of CrossVue service offerings and develop roadmaps Implement continuous improvement processes based on performance metrics and client feedback Ensure smooth transitions between implementation and support phases Maintain strategic relationships with Workday, alliance partners, and C-suite clients

Requirements

5+ years of experience in Workday consulting or similar HR/Finance technology client service role
5+ years of experience in the Healthcare industry
Strong understanding of Workday architecture, modules, and best practices
Excellent project management and problem-solving skills
Outstanding communication and interpersonal skills, with the ability to build strong relationships with clients and team members
Proven track record of driving customer satisfaction and team performance

Nice To Haves

Workday certifications preferred

Responsibilities

Strategic Leadership & Growth Partner with growth and practice leadership to define and execute CrossVue's strategic objectives and market strategy
Drive evolution of services, methodology, and processes for competitive market differentiation
Build client relationships and drive future value-based business bookings and revenue
Grow new business opportunities from existing accounts
Participate in prospect and sales calls and support the sales to service transition on new deals sold
Manage practice financials and drive profitability targets
Stay current with Workday updates and features to ensure service competitiveness
Establish and maintain best practices for support, including incident management and change management
Serve as executive sponsor and escalation point for complex client issues
Act as strategic advisor to client and drive awareness of CrossVue service offerings and develop roadmaps
Implement continuous improvement processes based on performance metrics and client feedback
Ensure smooth transitions between implementation and support phases
Maintain strategic relationships with Workday, alliance partners, and C-suite clients