Workday Business Systems Analyst

Zayo Group•Denver, CO

18h•Hybrid

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. We’re looking for a Workday Business Systems Analyst to support and optimize Workday across our People & Culture organization. This role partners closely with HR, IT, and external vendors to deliver day-to-day system support, drive enhancements, and ensure Workday continues to meet evolving business needs. Reporting to the Senior HRIS Program Manager, this position is ideal for someone who enjoys solving problems, working cross-functionally, and improving HR processes through technology. Location: Remote within the United States Hybrid work schedule (2-3 days a week) required if located within 50 miles of our Denver, CO office.

Requirements

Minimum of five years of experience as a Business Systems Analyst or similar role required.
Hands-on Workday experience with strong knowledge of system functionality across multiple modules required.
Bachelor’s degree in a related field.
Experience supporting cloud-based / SaaS platforms.
Strong analytical, problem-solving, and organizational skills.
Ability to communicate technical concepts to non-technical stakeholders.
Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Serve as first-level escalation during U.S. business hours for Workday issues when the Managed Service Provider is unavailable or outside of scope.
Provide hands-on configuration and troubleshooting support, including basic programming/configuration updates as needed.
Extract and organize data from Zayo’s ticketing platforms, enriching, when necessary, to be used for insights and trends.
Gather and document business requirements and translate them into functional specifications.
Knowledge of Workday reporting, business processes, security, and integrations.
Partner with internal teams and vendors on configuration, development, testing, and deployments.
Provide day-to-day Workday support to end users and clearly communicate issue resolution.
Articulate issues for escalation.
Identify opportunities to streamline processes and increase efficiency using Workday capabilities.
Support high-volume periods such as open enrollment, performance cycles, and annual HR initiatives.
Collaborate on cross-functional projects across HR, Payroll, Benefits, Talent, and IT.