Work Scheduling Coord Assc

American Electric Power•Charleston, WV

1d•Onsite

About The Position

This position is responsible for providing assistance in performing duties assigned in the work scheduling process in an area office, including the scheduling and coordination of all engineered and non-engineered jobs for the distribution line and service work force. The role combines available personnel and equipment resources to ensure jobs are completed timely and efficiently using work management systems applications. AEP is an energy company committed to delivering safe, reliable, and innovative energy solutions, guided by a mission to put the customer first. The company strives to exceed expectations by listening, responding, and continuously improving service to communities. American Electric Power energizes possibilities, redefining the future of energy by reducing its carbon footprint, empowering communities, and building an engaged, talented workforce, all while delivering reliable service. The company is looking for team members to help create the grid of the future and is committed to creating a supportive, inclusive work culture that values different experiences.

Requirements

Associate's degree in engineering technology or high school diploma with experience as listed below.
Progression through work scheduling assistant job family or a minimum of 2 years experience in distribution operations including good working knowledge of distribution work processes and procedures.
Strong analytical and organizational skills, and the ability to effectively prioritize work are required.
Must be proficient in the operation of computer systems in a Windows environment and have the ability to learn new and complex systems.

Nice To Haves

A working knowledge of DWMS, SPECTRUM, and MACSS/OPS is preferred.

Responsibilities

Accurately characterizing new Customer Work Requests, including electrical load and energy requirements; need for new distribution construction; need for specifying prerequisites for the job such as field engineering, tree trimming, electrical inspection, or special metering.
Providing technical knowledge and consultation to Customers regarding basic service design requirements, city ordinances, basic electrical code requirements, and Company Policies relating to installation of new or existing electrical service.
Coordinating with Customers, Service Supervisors, Contract Construction Supervisors, Builders, Electrical Inspectors, Foresters, and Metering to ensure work prerequisites are met.
Coordinating with Customers, Engineers, Service Supervisors, Contract Construction Supervisors, Electrical Inspectors, Foresters, and Metering to ensure Customer deadlines are met.
Negotiating with Service Supervisors, Contract Construction Supervisors, and Customers to adjust work schedules and deadlines due to workload, inclement weather, or other scheduling conflicts.
Assist in scheduling planned Customer Service outages.